TVAPP-00231 only on 1 station of Xfinity Streaming app

For the past week I have been getting TVAPP-00231 when trying to watch my local PBS station in Sacramento. The station is KVIE channel 6-1. I can watch KVIE2 6-2, KVIE Kids 6-3, and KVIE World 6-4. It is just 1 station on the Xfinity Streaming app that is having this problem. I can watch it over the air with an antenna.

This is happening on 3 televisions.

1 - Panasonic with a Roku stick

2 - TCL Roku TV, internal Roku

3 - Insignia with a Roku Express

I have unplugged my modem/router, my TCL tv, the Roku stick and Express box for more than 5 minutes. The Roku stick and Express were unplugged from the wall and HDMI port

I have deleted the Xfinity Stream app from the Rokus and reinstalled it.

None of the fixes I can find online works on this.

Any Ideas on my next step?

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U

user_mla62

9 Messages

10 days ago

And here is a mind boggler. I can record shows on channel 6-1 with the xfinity dvr and then watch them later. Just cannot watch the station live

13

0

brusoft

New Poster

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6 Messages

3 days ago

I and my neighbor are having the exact same issue. I'll add to this that I'm able to watch PBS live via the Xfinity Stream app on my android phone without an issue. Is the PBS live stream going out under some other/new codec?

0

U

user_w5pk8l

Visitor

•

1 Message

2 days ago

I too am having the issue with KVIE 1.via xstream on roku. I have 3 roku, all have kvie issues. My samsung tv with xstream, KVIE works.

KVIE 2 Seems to work

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XfinityAlfonso

Official Employee

•

2.5K Messages

Hello user_w5pk8l thank you so much for adding your voice to this conversation here on our Forums! Are you seeing the same TVAPP-00231 error as well, and is this only on one of the KVIE channels? If not, what other codes/error messages are you seeing?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 hours ago

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brusoft

New Poster

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6 Messages

1 day ago

I don't understand why someone at Xfinity can't plug in a Roku stick into a TV and see the problem themselves and go through all the remedies (reboot modem, delete Roku cache, etc.) to see for themselves their generic remedies for all problems don't fix this problem. When these fixes don't work and we contact Roku, they have no clue because Xfinity staff have not contacted Roku to work together to figure out the issue. This should not be too difficult to figure out if Xfinity would do try it themselves in their lab (assuming they have one).

Please let us know you are working on this. Thanks.

1

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XfinityJustinM

Official Employee

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656 Messages

Hello @brusoft, I wanted to provide you with some context to kick things off. I popped onto my Roku to check my PBS channel, and mine is working. The reason this information is important is that it plays into how our triage team handle repairs. You have to first think about how many people use a Roku to access the Xfinity stream app, then consider how many customers actually watch the PBS channel on a frequent basis, and the last train of thought would be just how many of those customers are in your area. When you take on things from that view point you can understand that the issue may be limited to a small population. Which can make it difficult to determine the root cause of the issue. At this time, the partiucular issue mentioned in this post is not being rerported as a known issue.

With that being said we can work through some troubleshooting, and if all else fails make sure this gets in front of the right team for repair. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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1 day ago

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Xfinity Stream App

user_mla62

TVAPP-00231 only on 1 station of Xfinity Streaming app

user_mla62

brusoft

user_w5pk8l

XfinityAlfonso

brusoft

XfinityJustinM

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