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user_3g6xxa
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Wednesday, January 17th, 2024 6:36 PM

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TVAPP-00148

I just encountered error code TVAPP-00148 on the Xfinity Stream app on my Samsung TV. Worked fine for prior 6 months. App streams fine on other devices and tvs. Tried turning off/on tv and deleting/installing app on Samsung tv. 

Question

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Updated 

1 year ago

77.7K

392

Charkbites

Contributor

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38 Messages

1 year ago

ABSOLUTELY RIDICULOUS!

After fighting with Xfinity for the past year+ on their [Edited: "Language"] wifi service constantly losing signal, losing HD, buffering [Edited: "Language"] on my Samsung tv, 10' from the modem in direct line of sight. I finally get the new white cube modem. I had uninterrupted tv for all of ONE DAY! ONE! NOW THIS [Edited: "Language"]!!!!!! And a $7.15 credit?! ARE YOU [Edited: "Language"] SERIOUS WITH THIS [Edited: "Language"]! And I'm under contract for another [Edited: "Language"] YEAR! Or I have to pay FULL PRICE for my phone AND early termination?!

(edited)

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Charkbites

Contributor

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38 Messages

@user_j0s7ir​ Will it be better, though? Considering the only way to stream them still requires Xfinity internet service, which to-date has been [Edited: "Language"]. And I came to Xfinity thinking they can't be any worse than Spectrum....hmmmm

(edited)

1 year ago

0

user_0kl891

1 Message

1 year ago

Im having the same issue for two days! 

1

0

XfinityAmandaB

Official Employee

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2K Messages

@user_0kl891 Thank you so much for letting us know you are also running into this TV app error. Our team started getting reports on the 17th and our engineers are aware of the issue and are currently working on a resolution. There is no estimated time for when they expect this to be resolved but rest assured our team is working with Samsung to help make sure we get this corrected as soon as possible. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_16sd8z

7 Messages

1 year ago

Anyone had any luck on getting Xfinity to fix this issue? 

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user_16sd8z

7 Messages

1 year ago

Any update on this issue? 

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AllStar40

Contributor

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33 Messages

1 year ago

3rd day without live channels on Samsung TVs. Xfinity doesn’t care and their techs are useless scrubs.

3

AllStar40

Contributor

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33 Messages

Every other app works perfect and streams 4k video. 

1 year ago

0

XfinitySara

Official Employee

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1.6K Messages

Thanks for leaving comments with your shared concerns, @AllStar40! This is officially a known issue which our engineers are working hard to resolve as quickly as possible. We'll try to keep everyone updated as soon as we have any news to share! Thank you so much for your patience.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_e58e04

Visitor

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3 Messages

Will there be credit given for all of the days without service?  

1 year ago

user_5qqatl

1 Message

1 year ago

I just started paying an extra $30 a month for unlimited and now I can't even stream. I thought it was just me but I guess it is happening to everyone. Hope they fix it soon

1

XfinityBenjaminM

Official Employee

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1.9K Messages

@user_5qqatl Our fix teams are aware of the issue and are working to resolve it as quickly as they can. We hope to have it resolved soon.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_yjomb7

6 Messages

1 year ago

This is terrible been like 8 days for me

my kids are loosing their minds. 

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user_ehmjye

Contributor

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67 Messages

Has Xfinity given a timeline here , this going on almost full week with no direction

1 year ago

0

Charkbites

Contributor

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38 Messages

@user_ehmjye​ I spoke with Advanced Tech Support last night about 8:30pm EST,  she said they expect it to be fixed "tonight", it was 9:30am Saturday morning Phillipines her time. It's been 12+ hours since, now 8:45am EST and still NO JOY. I can access my recorded shows but still get error code tvapp00148 for live tv.

1 year ago

0

user_i2g4pe

11 Messages

1 year ago

same here, same error code, no change, 3 days, any updates from Xfinity?

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user_vylmsj

2 Messages

1 year ago

Do we know if Xfinity is actually working on this issue?  We called and spoke with customer service yesterday but they seemed to have no clue about this. 

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user_g5z3q1

1 Message

1 year ago

I've been having the same problem for the last 2 days and all of the recommended solutions (hold power button until Samsung logo appears, delete/re-install etc) have failed to fix the issue

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XfinityBenjaminM

Official Employee

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1.9K Messages

@user_g5z3q1 We appreciate you trying to troubleshoot the issue. We can confirm that our Engineering Team is aware of the error taking place, and they are working to resolve it as quickly as they can.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_dkull2

1 Message

1 year ago

I have the same issue, “This video Cannot Be Played” Error: TVAPP-00148. What is Xfinity going to do about it. If the problem isn’t resolved soon, I am going to cancel my subscription.

1

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XfinityAngie

Official Employee

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1.8K Messages

 

user_dkull2, Thank you for reaching out to Xfinity Support. We are aware of a known issue since the latest Samsung update. We are working with their team to get this resolved as soon as possible. At this time, I would recommend using another device to cast to your TV or continue streaming. We truly appreciate your patience.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_871f65

Visitor

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2 Messages

1 year ago

I have been chatting with xfinity for an hour and they have been telling me it’s my modem. However it’s a new modem rated for over 1gps and it streams everything else fine. 

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user_hglzfu

1 Message

1 year ago

My Samsung is a 2022 model and this year is definitely having the streaming issue per Comcast.  Called Samsung and they said the tv is up to date and they are willing to send a technician out.  Comcast’s rep said that they have a ticket open and not sure if it’s their issue or Samsung issue but they are working on it.  

weird thing is I have a Samsung TV that was purchased back in 2018 or either 2019 and the Xfinity streaming app works just fine on that TV.

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Charkbites

Contributor

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38 Messages

@user_hglzfu​ I KNOW it is a Comcast/Xfinity problem. Yesterday, about 2pm EST Maria, through the Xfinity assistance app was able to fix the issue with my TV model and manufacturer date.

I later turned the TV off for a couple hours and when I turned it back on, the problem was back. Chatted with one tech about 6pm, no joy. Got Xfinity text that it was fixed, Not! Spoke with Advanced Tech Support about 8pm, no joy.

So, they DID fix it at one time, but can't now? I  kept asking to find whatever Maria did and do that, but they say other than our chat transcript,  they don't know what she did.

1 year ago

0

user_16sd8z

7 Messages

@user_hglzfu​  

Same my Samsung bedroom TV works fine 

1 year ago

0

user_ehmjye

Contributor

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67 Messages

@Charkbites​ also all other apps work great so it’s Xfinity problem 

1 year ago

0

XfinityAngie

Official Employee

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1.8K Messages

 

user_hglzfu, Thank you for reaching out to Xfinity Support. We are aware of a known issue since the latest Samsung update. We are working with their team to get this resolved as soon as possible. At this time, I would recommend using another device to cast to your TV or continue streaming. We truly appreciate your patience

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

thinze02

New Poster

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5 Messages

1 year ago

I also have no live TV on my Xfinity Stream app on my 2021 Samsung TV. This was first noticed on January 18th.

I’ve deleted and reinstalled the Stream app and it still doesn’t work.
Recorded shows work fine.

My TVs with a Xfinity box are working fine.
Xfinity Stream app on Amazon Fire Stick works fine on the same TV that won’t work through Stream app directly. 

My Samsung software is up to date. This Stream app has always been so frustrating. 

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user_jeiu82

2 Messages

1 year ago

Per my call to xfinity last night they are working on a resolution. Apparently their upgrade did not include programming for most Samsung tv’s. He could not give me a timeframe. 

2

user_5ez4hg

3 Messages

I was told a very similar thing by Xfinity also 

1 year ago

XfinityJanelle

Official Employee

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1.5K Messages

@user_jeiu82 thanks for reaching out through Xfinity Forums regarding the Xfinity Stream app on your Samsung. We are aware of a known issue since the latest Samsung update. We are working with their team to get this resolved as soon as possible. At this time, I would recommend using another device to cast to your TV or continue streaming. We truly appreciate your patience. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

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