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user_3g6xxa
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4 Messages

Wednesday, January 17th, 2024 6:36 PM

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TVAPP-00148

I just encountered error code TVAPP-00148 on the Xfinity Stream app on my Samsung TV. Worked fine for prior 6 months. App streams fine on other devices and tvs. Tried turning off/on tv and deleting/installing app on Samsung tv. 

Question

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Updated 

1 year ago

79.5K

392

user_2w8ajn

2 Messages

1 year ago

Just did a update with Samsung remotely out of the Seattle office and the update version worked, we reboot the television redownloaded the app as they did a hard factory reset remotely and everything is up and running just fine now. Updated software is 2201.0

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sherri_m

Contributor

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35 Messages

That's the software version I already have on my Samsung TV and based on other comments, I thought that new version was the culprit. 

1 year ago

user_fnvq0d

37 Messages

I find this hard to believe.  I have that version on mine as well and done all of those things.  Also, why on earth should we have to reset our tv to factory defaults and then have to download and log in to ALL of our apps again?  

1 year ago

0

user_fjxa0u

10 Messages

@user_2w8ajn​ 
Same software version on my TV. Previously performed a factory reset and no improvement,
Will try again; however, I do not have a good feeling this will resolve the issue.
It is odd that error only occurs on one of four Samsung tv's, and not on another TV that was purchased on the same date-only difference, one is 50" and other is 65".
Xfinity is telling me that it is a Xfinity issue and they are working with Samsung to resolve it. Also gave me a lousy $14.00 credit which I will fight when tv is working. 

1 year ago

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Charkbites

Contributor

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38 Messages

@user_fjxa0u​ I only got $7.15! Lol

1 year ago

user_28wsid

1 Message

1 year ago

Same thing happening on mine.  Tried live chat yesterday to no avail and called for technical support today.

Still waiting for a resolution from Xfinity

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XfinityVianney

Official Employee

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2.1K Messages

Hi, @user_28wsid. I understand you, along with others in this thread, have seen this issue populate. We have been receiving reports of the error, and I can confirm we are aware this is a known problem. We are actively working to help get this cleared up. In the meantime, the app should work on your other devices (phone, computer, tablet, etc.) I know this workaround is not ideal, and you expect to use the app on your TV as you always do. Once the issue has been fully cleared up, we'll be sure to touch base with any updates or fixes as they come in. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

obenjami

New Poster

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6 Messages

1 year ago

I have this same problem with only of my three Samsung TVs - a recent model 43” QN43Q60AAFXZA. No issues with my 65” LG OLED. None of the noted fixes irked. The only thing that works for the moment I a ROKU Streaming Stick 4K plugged directly into a HDMI socket on the back of the TV. A little annoying since I have to use the ROKU remote to select channels within the Xfinity app within ROKU. I will have to monitor when Xfinity fixes their app!!

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zh2388

Visitor

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11 Messages

1 year ago

Zzzzzzzzzzzzzzzzzzzzz

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XfinityMarcus

Official Employee

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1.4K Messages

@zh2388, thank you for using the Community Forum to reach out and voice frustration. We understand that this issue is a troublesome one, but it is a known concern that we are working to get resolved as soon as possible.

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

Robh31

New Poster

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2 Messages

1 year ago

Xfinity Streaming [Edited: Language]!!!!!

(edited)

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user_6eovew

1 Message

1 year ago

Definately an Xfinity issue!  I have had this problem any time Samsung does a software update.  It is something in the Xfinity programming.  ONLY Xfinity Stream app has the problem.  ALL my other streaming apps work just time.  The other times, it was a short time to fix.  This time it's taking longer.  I'm at 48 hours with no resolution.  Hard to pay over $200 a month for this kind of service!

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user_oqmlqq

1 Message

1 year ago

48 hours and countless text and  calls to Xfinity and still no solutions [Edited: Language]!

(edited)

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XfinityDemitrius

Official Employee

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1.8K Messages

Hey @user_oqmlqq,

 

Thank you for visiting our official Xfinity Community Forums support page. Please accept my most sincere apology for the experience you have encountered. There currently is a known issue with some Xfinity Stream application customers using Samsung Smart TVs. We are unaware of any estimated time of restoration or known workaround. 

 

The Xfinity Stream application is still working on a variety of other devices such as mobile devices, tablets, web browsers, and other streaming tv box equipment. All you would need to do is download the application on the corresponding device and sign in with your Xfinity ID to access your subscription. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_im6hqs

11 Messages

1 year ago

Everyone needs to contact them and blow them up. I finally got someone to admit that they know about the problem. My account was placed on a list and I was given a ticket number. They said they will send updates regarding resolution. This list will also allow them to issue refunds for the days it’s out. I was given a preliminary $15.00 credit for the 3 days it’s been out.  I told them I had no confidence that this would be resolved timely, since the cc issue has been going on for more than 2 months. I also told them I am reporting them to the PA Attorney General’s office for charging for services they knowingly aren’t providing. 

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user_jeiu82

2 Messages

1 year ago

I spent the entire morning on the phone with Xfinity and Samsung. One is blaming the other. Weird thing - Xfinity worked for 2 days in my neighborhood making an upgrade and now my newer Samsung has this error. So over it all!

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user_b5xhgp

2 Messages

1 year ago

I was told that the engineers are working on it and hopefully have it fixed by the 22nd!

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user_ehmjye

Contributor

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67 Messages

1 year ago

Now Xfinity no longer taking IM messages 

(edited)

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Charkbites

Contributor

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38 Messages

1 year ago

@8:00pm EST got text

"Our processes have completed and your Xfinity services should be restored..."

NOT!

I re-did the following:

Exit Xfinity streaming app,  re-open. No joy

TV on/off. No joy

Uninstall/reinstalled Xfinity streaming app. No joy

Disconnected/reconnect tv wifi. No joy

Now awaiting call back. Oh joy! NOT!

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user_im6hqs

11 Messages

Just got my text too, processed have completed should be working…nope. Logged out, logged back in. Uninstalled, reinstalled. Still not working. Now waiting for a call back. 

1 year ago

0

Charkbites

Contributor

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38 Messages

@user_im6hqs​ I spent 30 minutes on the phone with an Advanced Tech Support.

No joy.

She said they're working on it and should be back up tonight. It was 9:40am Saturday in the Philippines,  8:40pm EST in Florida, so I'm assuming her tonight and not mine. $7.15 credit for the hassle,  woo-hoo (all sarcasm applied).

Though I couldn't understand her name, she was very pleasant, just unable to help.

1 year ago

0

user_ykpjf5

2 Messages

1 year ago

Had a 4K Fire stick laying around… switched over to that and quite honestly glad it happened.  I think the picture quality is better.  Don’t think the Samsung streaming app was 4K.  

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user_e54bbe

Visitor

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10 Messages

1 year ago

Same problem with this useless app on my Samsung TV.  Time ⏲️  to cancel it for good not working  .

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user_x8go9z

1 Message

1 year ago

I have the same problem  Worked Xfinity Steaming worked like normal 4 days ago.  I turned it off for a bit and then when I turned it back on the error started.  I've unplugged, uninstalled, reset Samsung TV to factory settings and reinstalled.   All to no avail.  Works perfectly fine on a different LG TV downstairs.  Why isn't xfinity providing an answer?!

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XfinityDemitrius

Official Employee

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1.8K Messages

Hi @user_x8go9z,

 

We appreciate you bringing your concern up to us regarding the Xfinity Stream application on your Samsung Smart TV. Our team of engineers are away of the issue and are working to find a fix as soon as possible. There is no estimated time of restoration available. In the meantime, the Xfinity Stream app is working on a variety of other smart device such as other brands of Smart TV boxes, mobile devices, tablets, and the Xfinity Stream web portal. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

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