TVAPP-00148

I just encountered error code TVAPP-00148 on the Xfinity Stream app on my Samsung TV. Worked fine for prior 6 months. App streams fine on other devices and tvs. Tried turning off/on tv and deleting/installing app on Samsung tv.

Responses

scrubfan75

New Poster

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4 Messages

1 year ago

Have had this same problem for days. After resetting the samsung QLED TV by holding the remote power button until it turns off and back on, the xfinity error code happened again. But a few minutes later, as i was reading through this forum, the tv beeped and said it did a software update, then the Xfinity app turned on!

But after 30+ years as a customer, i am done with xfinity/comcast!!. Will be looking for alternatives to stream certain channels.

Good luck...

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scrubfan75

New Poster

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4 Messages

Nevermind! Error code is back as soon as i changed the channel!!!

Good luck keeping your company afloat, Comcast.

1 year ago

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XfinityAlyssaA

Official Employee

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1.8K Messages

We are sorry to hear that you are receiving that error code again @scrubfan75, and are happy to help troubleshoot further. To confirm, have you tried uninstalling and reinstalling the app?

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1 year ago

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user_yjomb7

6 Messages

1 year ago

Wow 2024 is this real life get an an IT dept [Edited: "Language"].

(edited)

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user_yjomb7

6 Messages

1 year ago

still waiting 7 days later you guys [edit: language]

(edited)

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XfinityBenjaminM

Official Employee

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2K Messages

@user_yjomb7 We can confirm that our Engineering Team is aware of the issue, and they are trying to resolve this as quickly as they can.

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1 year ago

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user_pprzuo

1 Message

1 year ago

Same issue. Always the same. Of course on playoff weekend…

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user_5ttkfl

2 Messages

DVR it and watch from the DVR. It works

1 year ago

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user_16sd8z

7 Messages

@user_pprzuo i downloaded both apps for the games on my samsung TV it will hive you a code after you give them xfinity as your provider. I am able to watch both games live but through Fox app and ESPN app on my TV

1 year ago

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user_jsvx0n

3 Messages

@user_pprzuo I recorded today’s game because the playback works. Go figure?!?
I hit play just after they started so basically watched in realtime that way.! I’ll do the same for the games tomorrow.

1 year ago

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Charkbites

Contributor

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38 Messages

@user_5ttkfl not today. Tried that with recording Die Hard 2, get same error code. Older recordings still watchable, just not DH2. Don't know if it is because it is currently recording, as I've been doing that the last few days, or if it means I won't be able to watch anything recorded today, at least not til tomorrow?

1 year ago

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user_on84j9

2 Messages

1 year ago

chiming in to express frustration. Anyone successfully get a bill credit or something? This is [edit: language]

(edited)

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Charkbites

Contributor

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38 Messages

@user_on84j9 I got $7.15! Woo-hoo. All sarcasm applied

1 year ago

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user_ugjikd

1 Message

1 year ago

We are experiencing the same Error TVAPP-00148 message on our Samsung TV. I debleated the app and reloaded.......................DID NOT FIX PROBLEM. I'm about ready to switch to AT&T. They have excellent customer service. On a separate note, I've been waiting over a week for them to fix a partially downed line. Ugg!

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user_ocq5jg

3 Messages

1 year ago

Until they fix the problem, this worked for us. Go to the guide, record the show you want, then go to your recordings click on the show that's recording click watch.

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user_f67d2f

Visitor

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1 Message

1 year ago

I'm having the same error as everyone else...TVAPP-00148...have reinstalled, deleted and reinstalled the Xfinity app multiple times, unplugged everything, spoke to a tech over the phone and the only thing that works through the Xfinity Stream app on my Samsung TV, is 'on demand'. This is obviously not a new issue based on the comments I'm seeing. We all pay a lot of money for this service and although I understand this is a 'first world problem', it's frustrating that @xfinity doesn't have an update or way to resolve this issue at this time. @xfinity...please help and let us know what's going on.

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XfinityPeterH

Official Employee

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1.8K Messages

@user_f67d2f thanks for letting us know. This is a known issue that our engineers are working on a resolution. At this time there is not one to provide.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

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user_gy7omn

1 Message

1 year ago

I am having the same issue. Has anyone been successful in getting this issue resolved? The app works fine on all other devices

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Charkbites

Contributor

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38 Messages

@user_gy7omn a service tech Maria got it working a few days ago for me, after giving her my model# and manufacturer date, BUT the fix was gone when I turned my TV off for a few hours and came back. 3 techs and 3 days later and no one knows what she did and it hasn't worked since.

1 year ago

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XfinityThomasC

Official Employee

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2.5K Messages

Hello, @user_gy7omn this is still an ongoing issue. Our engineers are working to find a resolution.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

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user_v510zs

1 Message

1 year ago

XFinity seems to know nothing about this expansive issue that seemed to have occurred on the latest update 1/10/24. They had me reinstall the app, turn on-off-on the TV. Then they sent a service person out to do the exact same thing. He was here for almost an hour resetting the apps over and over again -it was true insanity. We said you have been here a long time and you’re doing the same thing (expecting a different result). He said no problem, he gets paid whether he fixes it or not. Where does this mindset come from, but I guess that is a larger issue. Meanwhile, I’ll call xFInity again today and they will again ask me to turn on/off the tv and reinstall the app…

Please xFinity, this is not a one-off issue. If you let us know it is a software issue you are working on that is fine, but please don’t ask me to turn on-off my tv and reinstall the app anymore. I love XFinity and have always found them to be helpful and I love the service when it works. I am surprised that the techs/reps seem to be in the dark about this TVAPP 00148 error

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user_8e92c5

5 Messages

@user_v510zs very frustrating. I sent them an email saying “read your forum” and why hasn’t anyone from Xfinity responded to this forum at least to acknowledge it is a known issue & it is being worked! I work for Cisco there is no way our entire tech support team would not be alerted to this issue in their database….

1 year ago

XfinityBenjaminM

Official Employee

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2K Messages

@user_3g6xxa Hello! Thank you for reaching out to us here on our Community Forum. We can confirm that our fix teams are aware of the issue and are investigating. We hope to have it resolved soon.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

XfinityBillie

Official Employee

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3.3K Messages

@user_v510zs Thank you for taking the time to reach out to us here on our Xfinity Forums! I do see that our engineers are aware of this issue, and we do have a ticket opened. At this time we don't have a resolution. I can understand the frustration, I use the Stream app myself. Once we have an update we will be back in touch here.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

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user_7ajnt7

3 Messages

1 year ago

I've the same issue for three days now. Contacted customer support via chat. Three hours later and two technicians - no resolution. Their only solution is to stream from my mobile device to the TV with the problem. Since my initial quest for resolution there has been no update from the company on anticipated repair time nor any credit for my lost service. It seems like they are trying to ignore the issues - maybe it or those of us with the problem will "go away" or just go out and buy a newer TV...

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user_rnret0

2 Messages

1 year ago

If you record live tv, wait a few minutes and play you can watch delayed “live” TV

0

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user_hlaotf

4 Messages

1 year ago

Glad I found this thread. Having the same issue on just my Samsung tv. I will just cast from phone until the issue is fixed

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thinze02

New Poster

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5 Messages

1 year ago

SAMSUNG update must have caused this. So now who fixes it?

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Charkbites

Contributor

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38 Messages

@thinze02

@user_gy7omn a service tech Maria got it working a few days ago for me, after giving her my model# and manufacturer date, BUT the fix was gone when I turned my TV off for a few hours and came back. 3 techs and 3 days later and no one knows what she did and it hasn't worked since.

Hence, NOT a samsung issue.

1 year ago

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XfinityJoe

Official Employee

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747 Messages

Hi there @thinze02 Please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

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user_jsvx0n

3 Messages

1 year ago

I just got off a chat with an "agent" of Xfinity. Apparently they are aware and are working on a fix. I'm not holding my breath but I am hopeful.

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Xfinity Stream App

user_3g6xxa

TVAPP-00148

scrubfan75

scrubfan75

XfinityAlyssaA

user_yjomb7

user_yjomb7

XfinityBenjaminM

user_pprzuo

user_5ttkfl

user_16sd8z

user_jsvx0n

Charkbites

user_on84j9

Charkbites

user_ugjikd

user_ocq5jg

user_f67d2f

XfinityPeterH

user_gy7omn

Charkbites

XfinityThomasC

user_v510zs

user_8e92c5

XfinityBenjaminM

XfinityBillie

user_7ajnt7

user_rnret0

user_hlaotf

thinze02

Charkbites

XfinityJoe

user_jsvx0n

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