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user_3g6xxa
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4 Messages

Wednesday, January 17th, 2024 6:36 PM

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TVAPP-00148

I just encountered error code TVAPP-00148 on the Xfinity Stream app on my Samsung TV. Worked fine for prior 6 months. App streams fine on other devices and tvs. Tried turning off/on tv and deleting/installing app on Samsung tv. 

Question

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Updated 

1 year ago

79.5K

392

user_3o67us

6 Messages

1 year ago

After 6 days of receiving TVAPP-00148 and no resolution, I cancelled the streaming portion of my Xfinity service. Switched to YouTube TV plan Basic and it’s fast and you don’t have to change close caption every time you switch channels. I could not continue with no resolution from Xfinity and it appears this has been an ongoing problem with Samsungs updates. 

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user_q2jrl6

1 Message

1 year ago

Same exact issue with me

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user_he863n

9 Messages

1 year ago

Has anyone heard of a fix or what the situation is concerning Error:TVAPP-00148? 5 days and counting. I've reset everything and cleared data, cache, etc...I've been in contact with both Samsung and Xfinity and jumped through the hoops a dozen times. Anything???

6

user_30zu9n

Contributor

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38 Messages

@user_he863n​ nothing.  The best temporary solution so far is to download the xfinity stream app on your phone and project it on your tv.  It works very well.  If you have an Iphone it's known as "Air Play".  The only frustrating thing is it seems to buffer a little more than the app on TV used to do.  

1 year ago

XfinityKrista

Official Employee

 • 

1.5K Messages

Hello @user_he863n, thank you for taking the time to reach out on social media.  I understand your concern with the error, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_75e93s

11 Messages

This is useless. I spent 3 hours chatting with your support yesterday and it was a waste of time. You need to fix this ASAP. This is an issue that is impacting thousands of your subscribers that have Samsung TVs. You need to work on a general solution that affects everyone and stop wasting our time with your worthless technical support.

1 year ago

0

XfinityPeterH

Official Employee

 • 

1.8K Messages

@user_75e93s thanks for your willingness to work with us. Should you want to continue troubleshooting your issue please let us know. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_ooieyf

9 Messages

@XfinityPeterH​ 

have you not read through this thread?  There is no more “troubleshooting” to be done!

1 year ago

0

user_r8rogw

1 Message

1 year ago

Time to leave Xfinity and go over to AT&T. This is the last straw for me. 

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0

user_alhfep

2 Messages

1 year ago

Same here on both TVs we have. Samsung denies making any changes to tv firmware or there app ecosystem that would create this problem.

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0

user_zmy2zq

1 Message

1 year ago

Having the same issues. Had to use a roku to watch live sports and news. Fix before NFC championship game next week please. The only reason to have cable these days is local sports and news. 

0

Charkbites

Contributor

 • 

38 Messages

1 year ago

New day. New [Edited: "Language"]

Still get error code tvapp00148 trying to stream live tv,

AND NOW I get the same error code when trying to watch a show that is CURRENTLY RECORDING. I set my living room xfinity box to record Die Hard 2, currently showing on AMC, so I could watch it on my patio TV, the one without a box that I stream on, and it WON'T LET ME. I can watch previously recorded shows from yesterday or older, just not this one. I don't know if it because it is currently recording or if this means anything recorded today will be unwatchable. I did NOT have this issue before. Since this began, I could record shows from the box tv inside, and watch them from the 'saved' list outside,  even while currently recording. The Bucs starts at 3pm, and I'm seriously gonna be [Edited: "Language"] if I can't watch it. XFINITY GET YOUR [Edited: "Language"] TOGETHER AND FIX THIS!

(edited)

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user_w1gv8k

3 Messages

1 year ago

I used X to @@Xfinity support the only reply I got was send a dm with personal information.

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0

user_kbt4p6

1 Message

1 year ago

I'm getting the same error.  How did you fix it?

1

0

user_ehmjye

Contributor

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67 Messages

@user_kbt4p6​ you cannot fix

1 year ago

user_ehmjye

Contributor

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67 Messages

1 year ago

Just spoke to Xfinity , they now are admitting it’s their fault and have no time frame to fix 

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user_z2xq6o

1 Message

1 year ago

Same problem my 2021 Samsung.  Glad I got on here to see its a general issue.  Hopefully resolved soon

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user_b9osjh

1 Message

1 year ago

I dug out my old antenna TV, and I can get the detroit lions game just fine

0

user_ltjc5f

7 Messages

1 year ago

I just called after reading through the comments in this forum, as I am experiencing the same issue with streaming, and am receiving the same error code. The representative I spoke with stated that Samsumg recently did a firmware update, and there is a problem with compatibility, which is on Comcast's end. She indicated that they have received multiple calls, as this has affected thousands of people. She also indicated that Comcast is aware of the issue and the Engineering Dept is currently working on a solution. I insisted she credit my account since I'm paying for a service that I cannot utilize, and a $33 credit was issued to my account. Since I called, I was given an outage ID# and she told me I'd be notified of any updates with this issue, but I could also use the ID# to reference if I had to call back. So be sure to call and get added to the outage ID if you haven't already. Not sure I've provided any new info that's not already noted in previous comments, but hope this is helpful to someone. 

(edited)

5

NewCustomer3

Visitor

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44 Messages

@user_ltjc5f​ Nice that you already got a credit. I had called a few days ago and was told we would receive a credit for however many days we are out of service. They also gave me a "ticket number" and told me that they would email or text me when they have an update on this issue. 

1 year ago

0

user_57f851

Visitor

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2 Messages

@user_ltjc5f​ Would you mind sharing the ticket number, so we can check if the issue has been resolved?

1 year ago

0

user_ltjc5f

7 Messages

@NewXfinityCustomer​ the customer service rep gave me a date of the 24th to hopefully have a resolution, but credited my account from 1/9-1/21, even though she said the issue began on the 17th. My take from the time frame I was credited is that this issue is complex, and more than likely will not be resolved by the 24th as she said they are anticipating. So frustrating!

1 year ago

0

user_ltjc5f

7 Messages

The outage ID#[Edited: "Personal Information"] is what I was provided for error code

TVAPP-00148. 

(edited)

1 year ago

0

user_9hd7gx

4 Messages

Thank you!  Appreciate your post

1 year ago

user_bpo35n

1 Message

1 year ago

WORK AROUND! Saw previously but saying again to hopefully help someone. 

Set a recording for the channel you want, then go and watch the recording 5 sec behind live. Seems to be working after I tried TV reset, app uninstall and logout

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user_mb7lem

1 Message

1 year ago

Getting the same error message on our Samsung. Just started two days ago, before this the app/TV worked fine for months.

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