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4 Messages

Wednesday, January 17th, 2024 6:36 PM

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TVAPP-00148

I just encountered error code TVAPP-00148 on the Xfinity Stream app on my Samsung TV. Worked fine for prior 6 months. App streams fine on other devices and tvs. Tried turning off/on tv and deleting/installing app on Samsung tv. 

1 Message

1 year ago

Having the same issue last 3 days. Never a problem before. Xfinity app on my iPhone works to cast it to tv, but I’ve deleted and reinstalled tv xfinity app and rebooted everything at least 5 times…

still get error TVAPP-00148

help?!! 😊

Contributor

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35 Messages

1 year ago

I see this thread is now marked as "Accepted Solution." What is the solution?? Did I miss something??

4 Messages

No idea what the solution was.  I still get the same error message.

11 Messages

they are saying to cast through your phone app to your tv, another workaround, not a fix

(edited)

Contributor

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35 Messages

@user_i2g4pe​ I haven't been successful casting from my phone, and I hope Xfinity doesn't think we're happy with that workaround nor the Roku or fire stick workaround. This is unacceptable. 

2 Messages

1 year ago

Mine is doing SAME thing with error code!! Was watching tv app just fine this morning then BOOM it just quit working when I changed channels. Have a newer Samsung TV but can watch on my bedroom tvs perfectly fine. This is ridiculous and I pay $200 a month can’t even watch live TV in my living room using the streaming app. 

2 Messages

1 year ago

Same issue same error code have newer Samsung can’t even watch live Tv in living room on it but can watch by bedroom tvs just fine. I pay $200 a month to Xfinity and cannot even watch tv in the living room!!! I have deleted and reinstalled app and NOTHING works. If this doesn’t get fixed ASAP I will be changing service providers. 

Official Employee

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1.3K Messages

Hi there @user_l334dr ! Thanks for reaching out to us about this issue. It is something our engineers are aware of and actively investigating. Thanks for bearing with us!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 Messages

1 year ago

I had a service tech from Comcast came out today and pretty much asked if I have a fire stick if so use that to watch live TV. I ended up adding ABC NBC CNN and ESPN app to my TV so I can watch live TV again. It shouldn't be this hard for us as Xfinity customers. I am a diamond customer been with Xfinity since 1992 but I do not feel special nor sparkly. Might be time to leave Xfinity. 

Contributor

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35 Messages

@user_16sd8z​ I'm a diamond customer, too. They think they have us over a barrel not wanting to give up our personal email accounts that we've had for decades and not wanting to pay full price each month for Xfinity Mobile. 

2 Messages

1 year ago

I spoke with a technician last evening and they said there should be a fix in the next few days. He did acknowledge it was a Comcast/xfinity issue and only with the newer Samsung tv’s that did the update. 
He stated that for customers who had reached out regarding the issue (open issue tickets) they would receive a text letting us know when the fix was done. 
he also stated there would be some sort of credit on the next billing statement but didn’t say how much.
Hope this helps.   

1 Message

1 year ago

Same here error TVAPP-00148. 

1 year ago

I’m so glad I found this thread, as I was going nuts. Samsung TV here with the same issue.

casting from Xfinity Stream app from phone for now. 

Contributor

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38 Messages

1 year ago

I've received more valuable information here from those posting than anyone from Xfinity/Comcast.  It's funny how now Xfinity/Comcast is taking credit for the workaround using Airplay when in fact it was someone on this thread hours ago who suggested that it would work.  [EDIT: Inflammatory]  

(edited)

Official Employee

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2.3K Messages

Hello @user_30zu9n, I love the Stream app and use it on my Samsung as well, so I can imagine how annoying this would be to deal with. I'd love a chance to work with you and get you back up and running. Are you able to confirm this issue is only impacting the one device in your home? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 Messages

1 year ago

I try to watch TV and NO, the Samsung v. Xfinity scuffle gets more embroiled! First the CC issue (still not resolved) and now with error code 148, no live stuff. And I see this is just Samsung AGAIN. maybe this is their attempt to fix the CC - - just not let us see it! WHAT IS GOING ON WITH THE INTERPLAY WITH SAMSUNG?

Contributor

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67 Messages

1 year ago

Very sad Xfinity will not comment on this issue , I was told however people will be getting a refund 

2 Messages

1 year ago

Same issue here with Samsung TV. What I found does work is to record the live TV like sports game and watch it via the DVR. That does work.

Contributor

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67 Messages

1 year ago

Is there any IT professional a that can help Xfinity out ? Seems like they are under staffed !! 

3 Messages

1 year ago

I continue to get this error on my Samsung tv. I have reset the TV, reloaded the app multiple times, reset the modem multiple times.  Please help!!!

Note: This comment was created from a merged conversation originally titled Tvapp-00148

Official Employee

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790 Messages

@user_i8gwkk We're aware of the issue after a recent Samsung update. We're working with their teams to have it fixed asap. For now you can Cast the same content on the SmartTV from several mobile devices, or use any of the approved devices on this https://www.xfinity.com/support/articles/xfinity-stream-app-faqs list to enjoy all the content on the big screens immediately! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 Messages

Ok thanks but too late.  Been testing YouTube TV. Will be canceling Xfinity.  

1 Message

1 year ago

Same problem here.. tried it all

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