Skip to main content

    Support

    Offers

U
user_3g6xxa
1st Topic
1st Like
1st Reply

4 Messages

Wednesday, January 17th, 2024 6:36 PM

Closed

TVAPP-00148

I just encountered error code TVAPP-00148 on the Xfinity Stream app on my Samsung TV. Worked fine for prior 6 months. App streams fine on other devices and tvs. Tried turning off/on tv and deleting/installing app on Samsung tv. 

Question

 • 

Updated 

1 year ago

79.5K

392

user_g5m9q7

1 Message

1 year ago

Having same issue- cleared cashe and data and nothing still not working. multiple calls to xfinity and no resolution. this is so annoying I hope we get some sort of credit for this.

2

XfinityAdrienne

Official Employee

 • 

1.3K Messages

Hey there, @user_g5m9q7! I am very sorry about the experience with the Stream App. Our engineer team is aware of the error that is populating, and working towards a resolution. At this time, they do not have an ETA to have it resolved but I am confident they will update the ticket as quickly as possible. 

 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_38nj07

1 Message

1 year ago

I have also had this problem for 3 days.  Ever since the update.  Please help.

2

0

XfinityWilliam

Official Employee

 • 

1.2K Messages

Hello @user_38nj07. We are currently aware of this issue, and our engineers are working to get this resolved.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_5kofz6

4 Messages

1 year ago

Xfinity App was working perfectly on Jan 16 and previously for a year and a half.  Then on Jan 17. I get the 00148 error message on my Samsung.  After spending 3 hrs on the 17th and all afternoon on the 18th and 19th with Xfinity.  They were not helpful at all in fixing the problem.  We went through all "their" ttroubleshooting steps to no avail.   I would love to be able to speak with someone from Xfinity who can help fix this issue.  Called Billing.   That was interesting too.   Their customer service is not very friendly.  Well, get rid of the phone tree.     Right now.  I am at this forum looking for solutions and as I can see.  I am not alone.   Been a customer since 1998 and am very dissatisfied with the customer support.  

2

0

user_typg4s

1 Message

1 year ago

I am having the same issue with my Samsung TV.  I experienced this about 1 year ago.  I have not had this issue for over a year.  My issue also occurred on Jan 17th. Technical Support has no clue why this is happening.  I am requesting a refund for everyday that I do not have service.  Comcast has not had any issues with their invoicing app.  That works great 

1

XfinityAdrienne

Official Employee

 • 

1.3K Messages

Hey there, @user_typg4s! I completely understand the frustrations, and it certainly is not what we want for our customers. Our engineer teams are aware of the App error on Samsungs, and they are working towards resolving it as quickly as possible. I am confident they will update the ticket with the fix as soon as possible. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_zcm5xm

1 Message

1 year ago

Mine has been out for about a week, getting Error: TVAPP-00148. I can still watch recordings and on demand, but I cannot watch live tv.

1

user_awi22b

1 Message

1 year ago

I’m having the issue since Tuesday and Xfinity won’t do anything about this to have this matter resolved. 

1

XfinityFrank

Official Employee

 • 

1.3K Messages

Hey there @user_awi22b Rest assured our great engineers are investigating are aware and investigating this issue. Thanks for your patience as this is being worked on!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_30zu9n

Contributor

 • 

38 Messages

1 year ago

The only way we are going to get any satisfaction is if a national media site makes a story out of this.  This problem is nationwide.  

2

user_30zu9n

Contributor

 • 

38 Messages

I also notified my local news station and filed a complaint with the FCC.  Hopefully there will be enough pressure on xfinity to do something

1 year ago

user_20j1zx

4 Messages

1 year ago

I have the same issue with my Samsung and Xfinity app.  As an alternatety you can select a channel to record and than select option to watch while recording. Hopefully they will get the issue resolved soon..

1

user_ht8ys3

1 Message

That worked!  Wow, very smart.

1 year ago

0

user_m1fwgu

1 Message

1 year ago

I find that both Xfinity and Samsung do not deserve our business. This is poor planning on both sides and they only care about money. Shouldn't updates be part of the standard maintenance between companies that coexist ? If your TV offers Xfinity streaming  and Xfinity is ok with Samsung offering their service, THEY SHOULD COORDINATE THE UPDATES SO CUSTOMERS DO NOT HAVE INTERRUPTED SERVICE. I have to think that this is not the 1st time this has happened and it will not be the last. We keep paying them so they keep doing it. If we all stopped getting their services they would do something. 

1

user_ehmjye

Contributor

 • 

67 Messages

@user_m1fwgu​ I belive more towards Xfinity and the reason is , all my other APPS work perfectly except Xfinity so who’s fault is it 

1 year ago

0

user_laj2yw

2 Messages

1 year ago

Same issue since the 17th. Has anyone gotten a resolution date from Xfinity or Samsung?

4

0

user_ehmjye

Contributor

 • 

67 Messages

@user_laj2yw​ no nothing 

1 year ago

user_laj2yw

2 Messages

Mine randomly just started working 

1 year ago

0

sherri_m

Contributor

 • 

35 Messages

@user_laj2yw​ did you have to sign out or sign back in, delete and reload the app, or hold the power button down on your TV?

1 year ago

0

XfinityBenjaminM

Official Employee

 • 

2K Messages

@user_laj2yw Hello! That is great to hear. We do know that our Engineering Team is working to resolve this issue, and we're hopeful we'll have this resolved for everyone very soon.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_i6mbpl

3 Messages

1 year ago

I still have the problem. I put a fire stick on my Samsung, streaming Xfinity that way and the picture quality is much better than the Xfinity streaming app. 

4

0

user_30zu9n

Contributor

 • 

38 Messages

@user_i6mbpl​ Thanks - can you share which firestick you bought?  I see there are a number of different versions

1 year ago

0

sherri_m

Contributor

 • 

35 Messages

@user_i6mbpl​ I don't know much about fire sticks, but doesn't it still require the Xfinity Stream app?

1 year ago

0

user_30zu9n

Contributor

 • 

38 Messages

@sherri_mccloud​ It does but by using the firestick it bypasses the current problem we are having with not being able to stream directly.  That is because you are downloading the xfinity stream through firestick and not Samsung

1 year ago

0

sherri_m

Contributor

 • 

35 Messages

@user_30zu9n​ Okay, thanks for your reply. I guess I thought it would be the same picture quality since you're still having to use the Xfinity Stream app. I use Roku on 2 other TV's using the Xfinity Stream app and have never noticed the picture quality being any better than when viewing it from my Samsung TV.

1 year ago

user_vzjjen

2 Messages

1 year ago

Canceled my tv subscription and  streaming channels I want and cancel whenever I want.  Big savings, I'm not jumping through hoops and paying for it.

0

0

user_ehmjye

Contributor

 • 

67 Messages

1 year ago

There seems to be no answers from Xfinity , all my other apps on Samsung work fine , so who’s at fault , this is ridiculous 

1

user_30zu9n

Contributor

 • 

38 Messages

@user_ehmjye​ They both recently did software/firmware updates.  So probably a little of both.  

1 year ago

CandelMan

Visitor

 • 

1 Message

1 year ago

I have different Stream issues on different Samsung TVs, some can get some channels and some get none.  But the common thread, even on laptop or phone, is that I can't get any regular network channels.  Pretty bad for a football playoff Saturday.

0

user_vc0hc6

1 Message

1 year ago

What was the solution? I have the same problem. I tried reinstalling the app- didn’t work 

1

0

XfinityKrista

Official Employee

 • 

1.5K Messages

Hello @user_vc0hc6, thank you for taking the time to reach out on social media.  I understand your concern with the error code, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

forum icon

New to the Community?

Start Here