TVAPP-00148

I just encountered error code TVAPP-00148 on the Xfinity Stream app on my Samsung TV. Worked fine for prior 6 months. App streams fine on other devices and tvs. Tried turning off/on tv and deleting/installing app on Samsung tv.

Responses

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user_ehmjye

Contributor

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67 Messages

1 year ago

They are redirecting this forum

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user_fnvq0d

37 Messages

Please explain....to where are they redirecting it?

1 year ago

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user_xv2j9m

2 Messages

1 year ago

same issue on one of my samsung tvs

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user_jsvx0n

3 Messages

1 year ago

Has anyone had any luck with Samsung? Can you share any contact information?

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user_ehmjye

Contributor

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67 Messages

@user_jsvx0n no , I called them , u can go to their website, they said it was Xfinity issue with updates , something not pinging

1 year ago

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user_30zu9n

Contributor

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38 Messages

1 year ago

I had it working fine all last night after it being out for a day with the TV-APP 00148 error code. Now this morning it's not working again. Come one Xfinity just undo whatever you did that made all the Samsung customers lose service. We know you are monitoring this site so at least put out some type of response

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user_oukisq

2 Messages

1 year ago

I just tried a complete tv reset to factory settings, then reinstalled xfinity stream. No impact. Clearly this is a sw update issue either samsung and/or xfinity

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user_30zu9n

Contributor

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38 Messages

I'm thinking it has to be xfinity since mine was working last night for a period of time and Samsung did not make any SW changes or updates during that period or today.

1 year ago

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user_ehmjye

Contributor

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67 Messages

@user_oukisq this has to fall on Xfinity it’s their app not Samsung, all other apps are working

1 year ago

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user_481kk4

Contributor

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52 Messages

@user_oukisq Someone in another thread posted a workaround if you also have a Roku. Add the Xfinity Stream app to your Roku - you can watch live TV on your Samsung. I did that yesterday after 2 days of no live TV, and customer service is aware of the problem.

1 year ago

XfinityThomasA

Official Employee

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2.3K Messages

@user_oukisq - Our engineers are aware that some Samsung smart TV customers may receive TVApp-00148 errors when attempting to tune to linear channels in the Stream app. Our teams are working to get to the root of the issue, and we'll provide an update when this is resolved. Apologies for any inconvenience this may have caused.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

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user_fjxa0u

10 Messages

1 year ago

As of the morning of 1/17/2024, I also have the TVAPP-00148 error on one of my four Samsung Smart tv's.
I have two Samsung tv's purchased on the same day in 2022, a 50" and a 65".
Error only appears on the 50" TV.
I have performed all the T/S steps as mentioned in this thread and still not working.
Called Xfinity and they said they are aware of this issue and then they close by stating the issue will be resolved in one hour; however, that was three days ago.
Xfinity states they will text me when issue is resolved, and they will credit my account for every day the issue is unresolved.

Another issue that I noticed (Samsung/LG) started happening in the past month, is the inability to turn off Closed Captioning in the Settings-Accessibility menu path. The option has been removed. Again, called Xfinity on 1/8/2024 and still no resolution.

No wonder they got hacked and their stock is sliding!

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user_4x04j7

2 Messages

Wow! I have had the same issue with the CC and didn’t realize it was coming from Xfinity- thought it was my TV but all of the cc functions were turned off!!! This is frustrating as they PUSH streaming for multiple TV’s- Seriously thinking of changing both internet and TV providers! This is unacceptable!!!

1 year ago

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user_axvagh

2 Messages

I noticed the same about CC. For each time you change channel you need to deselect CC.

1 year ago

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XfinityBenjaminM

Official Employee

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2K Messages

@user_4x04j7 Hello! Thank you for reaching out to us here on our Community Forum. We can confirm that our fix teams are aware of this issue and are working on a resolution as quickly as they can.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

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user_ggeb8c

2 Messages

1 year ago

Same issue. Chatted with an actual person on customer support for hours, did ALL the things... no resolution. Very frustrating considering we are spending a zillion dollars. I wish I had another internet option here I would cancel Xfinity altogether.

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user_30zu9n

Contributor

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38 Messages

You said it. [EDIT: Inflammatory]

(edited)

1 year ago

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user_xthehs

1 Message

1 year ago

Also having same issue with Samsung and latest update.

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XfinityTy

Official Employee

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376 Messages

Thank you for taking the time to reach out to us. Please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

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user_lw2ysm

6 Messages

1 year ago

First, they force me to upgrade to the bigger package to get my regional sports networks. Then I had to endure a month-long turning off the CC every time I wanna watch a program. Now this nonsense and no one from their "customer service" team seems to have a clue how to fix it, or when it will end. Sorry, but I refuse to buy a Roku, Firestick, or anything else. I'm done with this streaming garbage. If only I had another option for internet service... oh wait, starlink here I come.

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XfinityKatie

Official Employee

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744 Messages

@user_lw2ysm We know that having a reliable entertainment experience is crucial, and we hate that this has been your experience. We are aware of a known issue currently going on that is impacting Samsung TV users ability to watch live TV. We definitley would not want to see you go over this, please know our engineer team is working hard to get this resolved as soon as possible! While we don't currently have an ETA available on when this is expected to be resolved, I will monitor this issue on my end and provide an update to you once it is available!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

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user_ewx3eb

1 Message

1 year ago

Same problem here, and there are playoff games this weekend 🤬. I was dealing with Comcast for several hours yesterday and they were more interested is selling me their cellular service.

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XfinityKrista

Official Employee

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1.5K Messages

Hello @user_ewx3eb, thank you for taking the time to reach out on social media. I understand your concern with the Stream app, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

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user_74d01e

Visitor

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1 Message

1 year ago

We’re having the same problem. Newer Samsung tv, Xfinity app hasn’t worked for the last 2 days!

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user_481kk4

Contributor

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52 Messages

1 year ago

Someone in another thread posted to add the Xfinity Stream app to your Roku if you have one as a workaround. I did that and can watch live TV again on my Samsung.

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user_fnvq0d

37 Messages

That is a poor workaround at best. I too have a roku stick so I can watch TV, but now I have to use 2 remotes and have a lower picture quality because I have to use a stick. I'm not buying a new one due to xfinity's lack of response.

1 year ago

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user_fjxa0u

10 Messages

@user_481kk4 I’d rather buy a new TV than add a Roku-besides, then I have to retrain others on how to use the Roku.

better that Xfinity fix the problem they caused.

1 year ago

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user_8esih9

4 Messages

1 year ago

Same with me. Seems like an Xfinity problem? Started last night - Jan 18,2024.

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user_481kk4

Contributor

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52 Messages

1 year ago

Someone in another thread posted a workaround if you also have a Roku. Add the Xfinity Stream app to it - you can watch live TV on your Samsung. I did that yesterday - it worked.

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user_im6hqs

11 Messages

1 year ago

Yep. Third day now. Uninstalled and reinstalled the app. Still nothing. Works on my Roku, but not on my Samsung TV. I’m beyond disgusted with Xfinity at this point. The CC issue was bad enough, now this! I mirrored the Stream app from my phone this morning so I could at least listen to the news while getting ready for work. We pay way to much for this poor service.

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user_ehmjye

Contributor

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67 Messages

@user_im6hqs agreed , why are all the other apps working but Xfinity? Ask yourself this and then answer who is to blame

1 year ago

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Xfinity Stream App

user_3g6xxa

TVAPP-00148

user_ehmjye

user_fnvq0d

user_xv2j9m

user_jsvx0n

user_ehmjye

user_30zu9n

user_oukisq

user_30zu9n

user_ehmjye

user_481kk4

XfinityThomasA

user_fjxa0u

user_4x04j7

user_axvagh

XfinityBenjaminM

user_ggeb8c

user_30zu9n

user_xthehs

XfinityTy

user_lw2ysm

XfinityKatie

user_ewx3eb

XfinityKrista

user_74d01e

user_481kk4

user_fnvq0d

user_fjxa0u

user_8esih9

user_481kk4

user_im6hqs

user_ehmjye

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