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user_7ce311
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Wednesday, November 24th, 2021 3:32 PM

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TVAPP-00101 and TVAPP-00116

I'm unable to stream live channels using the Xfinity Beta app. On the Roku 4K streaming stick, I'm getting the TVAPP-00101 error, but I am on the in-home WIFI. I tried with another ROKU device that is connected to network via an ethernet cable and I got the TVAPP-00116 error. On the ethernet connected ROKU, I'm able to watched recorded shows only but not live channels. I called customer service, which was unable to help. Can someone please assist? This is very frustrating!

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3 years ago

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XfinityGabriel

Official Employee

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2.2K Messages

3 years ago

Hi, @user_7ce311! Thank you for reaching out to XFINITY over our forums page. Over social media, we have a team of expert specialists who appreciate the opportunity to assist you today for help with the XFINITY Beta Stream app concern. No worries, you’ve reached the best place in virtual land for help with streaming issues such as this. Can you tell me if you have tried to uninstall and reinstall the app? Would you mind confirming if you are experiencing the same issue when using the XFINITY Stream app on a mobile device?

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user_7ce311

Visitor

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2 Messages

@XfinityGabriel My complaint was elevated to the next Tier where it was resolved. The rep unregistered my router equipment and registered the same equipment, which resolved the issue. Give it a try!

3 years ago

0

sfama8102

Visitor

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1 Message

3 years ago

I am experiencing the same issue. I have tried all suggestions including reinstalling the app

same issue on mobile device.

Confirmed all device on in-home -wifi. 

(edited)

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CCMartin

Gold Problem Solver

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2.9K Messages

@Stfama8102,

 

Hey there! What model are you using? The 4k One the same as the OP? Here is a helpful link to go over information regarding our Roku models that are accepted. https://comca.st/3I59nbU

 

Let us know what model and then we can help do some more trouble shooting with you! Thank you for commenting! 

I no longer work for Comcast.

3 years ago

0

user_e2e7f4

Visitor

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1 Message

3 years ago

I am receiving a TVAPP-00116 error.  This just started happening today.  What is this error and how can I fix it.  This is on both of my Roku devices. Can someone help me?

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XfinityChristy

Official Employee

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2K Messages

@user_e2e7f4Thank you for reaching out to XFINITY over our forums page. Our team of specialist are here to help 24/7.  Can you tell me if you have tried to uninstall and reinstall the app? Would you mind confirming if you are experiencing the same issue when using the XFINITY Stream app on a mobile device? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_54c0ac

Visitor

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1 Message

I've been having same problem for over a week now, please help

3 years ago

0

CCMike1

Official Employee

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933 Messages

Hello @user_54c0ac please create a new post and I would be happy to help! 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_3818a0

Visitor

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1 Message

3 years ago

Having the same issue! Have been for the past week, extremely frustrating

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XfinityRoberto

Official Employee

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1.7K Messages

Hi there @user_3818a0, May I have you create a new post, I am happy to take a look at your concerns. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_950798

Visitor

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3 Messages

3 years ago

Hi Team, I've had the same issue on my Roku streaming device for the past week, before it worked fine. Could you please help? I'm getting the error TVAPP-00101 

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