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123mike
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34 Messages

Monday, October 4th, 2021

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Tv remote app

My tv remote app on my iPhone loses listings and dvr manager functions. I have to delete app and retrieve it from the cloud  for it to bring back the functions. Is this a Xfinity issue or an IPhone issue????

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4 years ago

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lbman

Frequent Visitor

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15 Messages

4 years ago

I am also experiencing this on my iPhone.

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123mike

Contributor

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34 Messages

4 years ago

Sooooooo maybe it’s my phone then. Further note, I recently updated my XR to 15.0.1…… possibly created this problem myself. Time to contact Apple support I suppose. 

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Carpy1

Regular Visitor

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2 Messages

4 years ago

I have a similar problem. All my recordings show up on my X1 DVR.  I only have one X1 DVR.  On my iPhone Xfinity Remote app no recordings show up and three (3) Comcast/Xfinity machines I've long ago returned to Comcast still show up.  I can find not way to delete them but I can alter their names so I know which is active and which ones no longer exists in my house.  How do I get rid of the non-existent ones and how do I get my DVR recordings to populate on the iPhone app again?

 

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XfinityJanelle

Official Employee

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1.8K Messages

@Carpy1 Thank you for reaching out on the Xfinity Forum. We are happy to take a look at the account to see if the equipment is still listed on the account.

Could you please send our team a direct message with your full name and full address so that we can assist you further?

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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4 years ago

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