TV Go channel issue

Hello @user_cpcn37, thank you for the comment. Sorry to hear that you’re experiencing issues with your TV service as well. I can certainly understand how frustrating it is when your service isn’t working as expected. Have you had a chance to try any troubleshooting steps, such as unplugging the modem for 30–60 seconds and then plugging it back in? You can also make sure the Xfinity Stream app is connected to your home network and try signing out of the app and back in.

Hello any fix to this yet!?!????

Hello @user_eyvutbqqqqq, and thank you for reaching out on our Xfinity Community forums.

I can definitely understand wanting to access your local channels while you're away from home, especially when you're using a device like a Fire TV Stick or Fire TV Cube.

The Xfinity Stream app can be used on supported Amazon Fire TV devices outside your home Xfinity network, but the available channel lineup will be different. Your complete Xfinity TV channel lineup is available when you're connected to your in-home Xfinity Internet, while programming available away from home is generally identified as TV Go content.

Some local broadcast affiliates are available for out-of-home streaming, but availability depends on the particular network, affiliate, and your location when you're watching. For example, Xfinity lists ABC for most local affiliates, while CBS and FOX are available for certain local affiliates.

If this worked for you previously, it's possible that the particular affiliate you were watching was available for out-of-home streaming under those circumstances. Since local affiliate availability depends on the network and your location at the time you're watching, the channels available to you away from home may not always match what you receive on your home network.

So, while you can certainly take your Fire TV device with you and use the Xfinity Stream app on another Internet connection, you may not have access to the exact same local stations or full channel lineup that you see while connected at home. 😀 The content flag that allows a channel to be a TV Go channel is not dictated by Xfinity, but by the content channel owners.