Anon58924's profile



20 Messages

Thursday, February 22nd, 2024 11:33 AM

trouble using app

I have an Amazon Fire tv.  On Monday, we couldn't navigate around the Stream app and eventually would get an error and black screen.  I tried unplugging the tv and reinstalling the app.  Didn't help.  Since then, the app is behaving better but when we get to Stream, it only gives us a couple banners of tv shows we have already watched.  I navigate to the left side where Options are.  I can see To Go, Favorite channels, Search, Settings, etc.  But there is no longer a "highlighter".  So we don't know what option we are on and have to blindly select until we manage to get to a Guide to watch tv - or to do anything within the app.

Our other Fire tv is working fine with Stream.  Neither uses a stick.  They are the tv version.

Official Employee


1.7K Messages

5 months ago

Hello @Anon58924!  Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum.  We are so glad to hear from you and happy to help in any way that we can to ensure you are having the best experience with your service.  When you access the app, can you confirm that you are using the most up-to-date version of the app?

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