To go channels not working or any channels that are good out of home

Same issue. Telephone agent was unaware but finally confirmed and said XFinity tech was working on a fix. That was 9/21/26. Text agent was completely unaware of the problem so there is a definite gap in Xfinity’s awareness. 

I am having the same issue with this message on my Firestick only with the message below.  My computer & iPad work fine

To play video, we'll need to know where you are.  Please turn on Location Services and adjust to High Accuracy or Battery Saving - Update Settings

@Jkqa34ssr

Thanks for reaching out to us , to clarify when you're using the Xfinity streaming app are you able to user to go channels when you use a mobile device such as an iPad or a cell phone or even using a laptop or PC and going to our streaming website?

App works on iPad and mobile cell phone and network channels work. Tv streaming app network channels, like abc, nbc on fire stick do not work any longer. In addition, other channels like Nickeleon and others are no longer there 

@user_eyvutbqqqqq When you say everything, does that include clearing out the cache and cookies from your fire stick? Did you try completing a power cycle on your equipment? 

Yes Have uninstalled and reinstalled the Xfinity Stream app, cleared Dara, cleared cache, unplugged the tvs completely for a couple minutes to reset them. TVs you can select location.

My iPhone and iPad work fine. 

my firestick, fire cube and Roku don’t work. 

@user_eyvutbqqqqq Thanks for sharing these screenshots to help us get a better idea of what's going on. Just to confirm, have you activated the location services and adjusted to high accuracy?

Yes correct it’s all on and still having issue