aboveunow's profile

Frequent Visitor

 • 

7 Messages

Sat, Sep 25, 2021 6:56 PM

This network is not included in your current television subscription.

While streaming through my TV and other devices. While logging into station apps that I know I have in my Comcast package. I get this error on multiple station apps Discovery , ESPN , etc etc

This network is not included in your current television subscription.

XfinityEthan

Official Employee

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542 Messages

2 m ago

Hi, @aboveunow. Thanks for letting us know about your Stream issue. We can work on this and get it resolved. Can you direct message your name and address, please? 

 

Make sure you are signed in.

1. In the top right corner, you'll see a little chat icon(direct message) near the bell icon. 2. Click the "New message" (pencil and paper) icon

2.Hit the compose button to the right of "conversations"

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

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