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user_vqrr27
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4 Messages

11/05/2026 11:03 PM

The new format for xfinity cable

I was extremely irritated last night when all of a sudden the format for the xfinity app on my smart tv completely changed!!  And not for the better!  Today I’m even more irritated to find I have to scroll through every channel on the guide, there is no longer a “favorites guide list.”  And when you want to return to the top of screen for the menu bar, you have to scroll through ALL of the channels you just passed!!!!  When I go to look at recently watched channels, the name of the channel isn’t listed, just the show that’s airing!  I’ve always loved Comcast over Verizon, but this might send me back.  An absolutely horrible update to the app!

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user_79p27d

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3 Messages

3 days ago

You also can’t see all your recordings for a show in one view. The recordings section shows things by date in all separate tiles so you have no idea how many episodes of a show are there and the oldest one to start with without scrolling across every single tile. Every change is counterintuitive to what would make things user friendly. There are no enhancements worth any of this. 

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XfinityNasser

Official Employee

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59 Messages

Hi, @user_79p27d. Thank you for choosing the Xfinity Community Forrums to share your feedback regarding the recent app update. 

The new Xfinity Stream TV experience currently doesn’t include the option to filter the Live TV guide by Favorite Channels. Favorites remain available on mobile devices, and you can still favorite Sports teams on the TV experience.

We understand that having to scroll through the full guide can be frustrating, particularly when you’ve already set up your favorites. Our team is aware of the issue and is working on a solution.

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2 days ago

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user_mbc10

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4 Messages

To official Xfinity Employee,

Is there a sight or place that everyone concerned can see what Xfinity is doing to address these frustrating issues we are all experiencing?  It would be nice if you would publish a working document that shows your customers that they matter and are just not left with dissatisfaction and an impression that the company does not care?

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2 days ago

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XfinityMarcus

Official Employee

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2.6K Messages

user_mbc10 thank you for using the Xfinity Community Forums page to reach out. I understand that you are upset about the favorites list. This is a known issue that our team is aware of and currently working to address as soon as possible.

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2 days ago

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user_mbc10

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XfinityMarcus,  Thank you, are they also working on the malfunctioning, recording issues?  Ability to easily set up a program to record, the ability to see that you have pending to record, the ability to what upcoming show are going to be recorded?  Thankyou for working on the missing favorite channel listing..perhaps you could post here everything that Xfinity is doing to correct the update the current release, then I would be glad to post it publicly

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2 days ago

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XfinityMarcus

Official Employee

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2.6K Messages

user_mbc10 I would love to oblige you with those specific fix details, however I am not a member of the engineering team. For this reason, I am able to see known issues listed that are being worked on, but I am not able to say what exactly is being done to resolve the concerns.

I am an Official Xfinity Employee.
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2 days ago

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user_o13dfh

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1 Message

3 days ago

The update is a step backwards. I no longer can easily toggle between recently viewed channels, there is less information in the listings themselves and they rake more space.

it seems I likely that the people who "designed’ the update actually use it

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XfinityVictor

Official Employee

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2.6K Messages

 

user_o13dfh With the new Xfinity Stream TV experience, the option to filter the Live TV guide by Favorite Channels is currently unavailable. Favorites are still available on mobile devices, and you can still favorite Sports teams on the TV experience. We know that having to scroll through the full channel guide isn’t a great experience, especially if you’ve already taken the time to set up your favorites. Our team is aware of the issue and is actively working on a solution.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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14 hours ago

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user_e0d38f

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6 Messages

3 days ago

Exactly. And where is the Recently watched option? Technology strikes again make everything [Edited: "Profanity"]!

(edited)

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user_ki5tav

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1 Message

3 days ago

Agreed! This new format really [Edit: Inappropriate Language] !!! We pay so much for this service and it feels like we’re going back to the dinosaur age!! Get your act together Comcast/Xfinity!! 😡😡

(edited)

1

XfinityVianney

Official Employee

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3K Messages

 

user_ki5tav we know the changes and updates have been frustrating for some, and we are aware there is a known issue with access to "favorites," which we are working on now. The option may still be available on mobile devices, but we'll keep everyone updated on any changes. 

 

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13 hours ago

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user_4d90f2

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7 Messages

2 days ago

I use the streaming app to program my DVR. Not only can I not access my favorite channels, you can only program out seven days where it used to be 13 days. You cannot see your scheduled programs. When you do look in the guide, for example, on movies, it doesn’t say if it’s a repeat or even what year it is
this new streaming app is totally unusable to me. What a waste. I see I’m not alone. Now the question is, will Comcast do anything

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user_4d90f2

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7 Messages

Put it back the way it was. It was a great tool for me

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2 days ago

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user_mbc10

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4 Messages

Ok so we all post our frustrations here, but I have yet to see that Xfinity is even knowledging out complaints and are they helping or resolving?  Ok this is a great place to vent, but what in the world is Xfinity doing?  Anything?  And how come you can’t google resolutions, and why is this not all over the news? 

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2 days ago

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user_pto5s8

Visitor

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2 Messages

2 days ago

This update needs to be reversed. Plain and Simple.

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user_2wlmuf

Visitor

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7 Messages

2 days ago

I for one hate the new format. I’m not interested to scrolling through hundreds of channels just to locate the 10 to 15 I watch. Do us all a favor and bring back the old format.

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user_o5veem

Visitor

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4 Messages

1 day ago

I don’t mind upgrades and changes - I do mind listing recordings by episode name and not display the show name, no favorites which makes changing channels a long haul, and not showing scheduled recordings. I haven’t been able to watch my shows to find the other critical functionality that was removed.  Easy enough to drop xfinity tv and just subscribe to individual stations when the company makes it so much harder to access entertainment.

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user_ym1gq6

Visitor

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1 Message

13 hours ago

The app update is horrible!! Bring back smart resume!’. And only able to forward 10 seconds, what???!!!’

It’s extremely cumbersome. Glad my contract is almost up.

Go back to the previous version!!!

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user_336f8f

Visitor

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15 Messages

10 hours ago

I agree with these negative comments about the new Xfinity Stream UI changes. My biggest beef is the removal of the filter to limit to HD only. I often use the "Live TV" channel guide and having to scroll through all the SD channels to get to the HD list is extremely frustrating and a waste of precious time. I know you guys are all about "engagement," but having users scroll through hundreds of SD listings is absurd. My wife and I use Xfinity Stream on our iPhones and iPad and this is a real step backward. Please bring back the filters and features that are useful to your users. 

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user_2wlmuf

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7 Messages

I agree 100%. I also use the HD filter and wish Xfinity would bring it back. It’s too bad we, your customers, don’t have a choice between the old and new versions.

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4 hours ago

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user_eebc81

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1 Message

14 minutes ago

Whoever designed this should be fired. It’s horrible. I have to scroll and change screens for absolutely everything. And the worst is going back to the beginning of a show when you go back to watch it. Deleting is equally ridiculous. I may even drop xfinity over this (not the first of many frustrations). I’ve been with them over 30 years! 

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