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user_vqrr27
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4 Messages

11/05/2026 11:03 PM

The new format for xfinity cable

I was extremely irritated last night when all of a sudden the format for the xfinity app on my smart tv completely changed!!  And not for the better!  Today I’m even more irritated to find I have to scroll through every channel on the guide, there is no longer a “favorites guide list.”  And when you want to return to the top of screen for the menu bar, you have to scroll through ALL of the channels you just passed!!!!  When I go to look at recently watched channels, the name of the channel isn’t listed, just the show that’s airing!  I’ve always loved Comcast over Verizon, but this might send me back.  An absolutely horrible update to the app!

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33 minutes ago

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user_79p27d

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3 Messages

1 day ago

You also can’t see all your recordings for a show in one view. The recordings section shows things by date in all separate tiles so you have no idea how many episodes of a show are there and the oldest one to start with without scrolling across every single tile. Every change is counterintuitive to what would make things user friendly. There are no enhancements worth any of this. 

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XfinityNasser

Official Employee

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51 Messages

Hi, @user_79p27d. Thank you for choosing the Xfinity Community Forrums to share your feedback regarding the recent app update. 

The new Xfinity Stream TV experience currently doesn’t include the option to filter the Live TV guide by Favorite Channels. Favorites remain available on mobile devices, and you can still favorite Sports teams on the TV experience.

We understand that having to scroll through the full guide can be frustrating, particularly when you’ve already set up your favorites. Our team is aware of the issue and is working on a solution.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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6 hours ago

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user_mbc10

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4 Messages

To official Xfinity Employee,

Is there a sight or place that everyone concerned can see what Xfinity is doing to address these frustrating issues we are all experiencing?  It would be nice if you would publish a working document that shows your customers that they matter and are just not left with dissatisfaction and an impression that the company does not care?

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2 hours ago

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XfinityMarcus

Official Employee

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2.6K Messages

user_mbc10 thank you for using the Xfinity Community Forums page to reach out. I understand that you are upset about the favorites list. This is a known issue that our team is aware of and currently working to address as soon as possible.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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1 hour ago

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user_mbc10

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4 Messages

XfinityMarcus,  Thank you, are they also working on the malfunctioning, recording issues?  Ability to easily set up a program to record, the ability to see that you have pending to record, the ability to what upcoming show are going to be recorded?  Thankyou for working on the missing favorite channel listing..perhaps you could post here everything that Xfinity is doing to correct the update the current release, then I would be glad to post it publicly

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1 hour ago

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XfinityMarcus

Official Employee

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2.6K Messages

user_mbc10 I would love to oblige you with those specific fix details, however I am not a member of the engineering team. For this reason, I am able to see known issues listed that are being worked on, but I am not able to say what exactly is being done to resolve the concerns.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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54 minutes ago

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user_o13dfh

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1 Message

24 hours ago

The update is a step backwards. I no longer can easily toggle between recently viewed channels, there is less information in the listings themselves and they rake more space.

it seems I likely that the people who "designed’ the update actually use it

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user_e0d38f

Visitor

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6 Messages

24 hours ago

Exactly. And where is the Recently watched option? Technology strikes again make everything [Edited: "Profanity"]!

(edited)

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user_ki5tav

Visitor

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1 Message

22 hours ago

Agreed! This new format really sucks!!! We pay so much for this service and it feels like we’re going back to the dinosaur age!! Get your act together Comcast/Xfinity!! 😡😡

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user_4d90f2

Visitor

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6 Messages

3 hours ago

I use the streaming app to program my DVR. Not only can I not access my favorite channels, you can only program out seven days where it used to be 13 days. You cannot see your scheduled programs. When you do look in the guide, for example, on movies, it doesn’t say if it’s a repeat or even what year it is
this new streaming app is totally unusable to me. What a waste. I see I’m not alone. Now the question is, will Comcast do anything

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user_4d90f2

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6 Messages

Put it back the way it was. It was a great tool for me

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2 hours ago

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user_mbc10

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4 Messages

Ok so we all post our frustrations here, but I have yet to see that Xfinity is even knowledging out complaints and are they helping or resolving?  Ok this is a great place to vent, but what in the world is Xfinity doing?  Anything?  And how come you can’t google resolutions, and why is this not all over the news? 

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2 hours ago

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user_pto5s8

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2 Messages

33 minutes ago

This update needs to be reversed. Plain and Simple.

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