Visitor
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4 Messages
The new format for xfinity cable
I was extremely irritated last night when all of a sudden the format for the xfinity app on my smart tv completely changed!! And not for the better! Today I’m even more irritated to find I have to scroll through every channel on the guide, there is no longer a “favorites guide list.” And when you want to return to the top of screen for the menu bar, you have to scroll through ALL of the channels you just passed!!!! When I go to look at recently watched channels, the name of the channel isn’t listed, just the show that’s airing! I’ve always loved Comcast over Verizon, but this might send me back. An absolutely horrible update to the app!
user_vqrr27
Visitor
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4 Messages
4 days ago
And there is no more “smart resume” to speed through commercials!!! 😡
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user_91xcwb
Visitor
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1 Message
4 days ago
This update is freaking miserable. Why would you get rid of the favorites list?! It’s still in the iPhone app so why on earth is it not part of the TV version. The setup is miserable and confusing, who the heck approved this updated lack of functionality?!
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user_lokkfa
Visitor
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1 Message
3 days ago
My mother has had a stroke and has enough difficulty navigating various streaming apps as it is. The removal of the "favorites" list means that she now has to relearn a whole new and much less well organized navigation on the app. I hope Xfinity will take this feedback into consideration and change the interface back to the way it was.
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user_tioxnv
Visitor
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2 Messages
3 days ago
I agree with the previous commenters. Bring back the Favorites List!!!! Extremely annoying and thoughtless update.
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user_tioxnv
Visitor
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2 Messages
3 days ago
I agree with the previous commenters. What a stupid decision to get rid of the favorites list. It’s thoughtless and annoying. You need to bring it back.
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user_agreo8
Visitor
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1 Message
2 days ago
[Edited: “Inflammatory”] who came up with this new format. Thus is terrible. I’m trying to use Samsung TV plus but that is just as bad. Why did they do this. Probably for money to force you to buy the cable box. Xfinity sucks.
(edited)
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user_79p27d
Visitor
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2 Messages
2 hours ago
This new format is horrible and insanely frustrating. Echo the comments about the favorites channels. Super frustrating to dig through to get to your actual recordings and now there’s no smart resume and when the system randomly kicked me out while watching a recording, it started me back at the start and I had to blindly fast forward to figure out where I left off since it didn’t save my spot and there’s no smart resume. This is like 50 steps backwards! You all must not do any testing with consumers on changes and don’t care if you lose even more customers to other live or streaming platforms. All the money we pay to get changes forced upon us and at a surprise that do not make things easier or more convenient at all. Do better!
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