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user_vqrr27
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11/05/2026 11:03 PM

The new format for xfinity cable

I was extremely irritated last night when all of a sudden the format for the xfinity app on my smart tv completely changed!!  And not for the better!  Today I’m even more irritated to find I have to scroll through every channel on the guide, there is no longer a “favorites guide list.”  And when you want to return to the top of screen for the menu bar, you have to scroll through ALL of the channels you just passed!!!!  When I go to look at recently watched channels, the name of the channel isn’t listed, just the show that’s airing!  I’ve always loved Comcast over Verizon, but this might send me back.  An absolutely horrible update to the app!

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user_vqrr27

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4 days ago

And there is no more “smart resume” to speed through commercials!!! 😡

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XfinityBrianH

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user_vqrr27 Thanks so uch for providing your feedback on the new app interface and channel guide format, your feedback helps us to do better! I can definitely provide you feedback to our developement team. Please let me know if you have any other concerns we can assist you with. 

 

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2 days ago

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user_91xcwb

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4 days ago

This update is freaking miserable. Why would you get rid of the favorites list?! It’s still in the iPhone app so why on earth is it not part of the TV version. The setup is miserable and confusing, who the heck approved this updated lack of functionality?!

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XfinityJon

Official Employee

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2K Messages

Good afternoon user_91xcwb I can certainly take your feedback forward for the Xfinity Stream app updates. Was there anything else that I could assist you with?

 

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2 days ago

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user_lokkfa

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3 days ago

My mother has had a stroke and has enough difficulty navigating various streaming apps as it is. The removal of the "favorites" list means that she now has to relearn a whole new and much less well organized navigation on the app. I hope Xfinity will take this feedback into consideration and change the interface back to the way it was. 

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XfinityQuemekia

Official Employee

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1.6K Messages

So sorry to hear about your mother's health, I understand how a sudden change disrupts her routine. I am sharing your feedback, in the meantime, if she is on a legacy plan, it may be worth checking out our new tier as it includes one 4k X1 box at no additional charge, which offers an easier, voice-controlled TV experience that might help her navigate more comfortably.

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21 hours ago

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user_tioxnv

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3 days ago

I agree with the previous commenters. Bring back the Favorites List!!!! Extremely annoying and thoughtless update.

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user_tioxnv

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3 days ago

I agree with the previous commenters. What a stupid decision to get rid of the favorites list. It’s thoughtless and annoying. You need to bring it back.

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user_agreo8

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2 days ago

[Edited: “Inflammatory”]  who came up with this new format. Thus is terrible. I’m trying to use Samsung TV plus but that is just as bad. Why did they do this. Probably for money to force you to buy the cable box. Xfinity sucks. 

(edited)

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XfinityMarshante

Official Employee

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1.6K Messages

Hello @user_agreo8, thank you for the comment. I completely understand the frustration, especially when a familiar app suddenly looks and works differently. The updated Xfinity Stream app does add some new perks, such as separate household, teen, and kids profiles, easier access to navigation from the top menu, and Fan View for live sports scores and stats. That said, we know an updated design still needs to be easy and comfortable to use. Is there a particular feature or part of the previous layout that you’d like to see brought back?

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4 hours ago

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user_vqrr27

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I would like to have the favorites back in the guide and smart resume for the channels that provide it

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3 hours ago

user_79p27d

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1 Message

8 minutes ago

This new format is horrible and insanely frustrating. Echo the comments about the favorites channels.  Super frustrating to dig through to get to your actual recordings and now there’s no smart resume and when the system randomly kicked me out while watching a recording, it started me back at the start and I had to blindly fast forward to figure out where I left off since it didn’t save my spot and there’s no smart resume. This is like 50 steps backwards! You all must not do any testing with consumers on changes and don’t care if you lose even more customers to other live or streaming platforms. All the money we pay to get changes forced upon us and at a surprise that do not make things easier or more convenient at all. Do better!

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