Good morning @user_w4fyfv, and thanks for reaching out to us on the Xfinity forums with your issue, I hope this message finds you well. I am sorry to hear about the issues with the X1 box that you are having, but you have come to the right place for assistance with this issue. If you leave the box on the welcome screen, does it eventually show an error message with a code?
XfinityJeff
Official Employee
•
1.3K Messages
1 hour ago
Good morning @user_w4fyfv, and thanks for reaching out to us on the Xfinity forums with your issue, I hope this message finds you well. I am sorry to hear about the issues with the X1 box that you are having, but you have come to the right place for assistance with this issue. If you leave the box on the welcome screen, does it eventually show an error message with a code?
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