Streaming

Can't stream outside of my network from amazon firesrick after doing an xfinity update. Cleared the cache and the data and still nothing. Says I need to update location and I have on my firestick.

Responses

Oldest First

Selected Oldest First

XfinityCliff

Official Employee

•

781 Messages

29 days ago

Hello @user_sjk77d, and thanks for reaching out on the Xfinity Community forums!

I can certainly understand how frustrating that would be, especially if Xfinity Stream was working outside your home network before the update and is now prompting you to update your location.

Since you've already cleared the cache and app data, the issue may be related to how the Xfinity Stream app is validating location permissions on the Fire Stick following the update. Even when location services are enabled on the device, the app may not be receiving or properly recognizing that information.

You may want to verify that location services are enabled on the Fire Stick, sign out and back into the Xfinity Stream app, restart the Fire Stick, and reinstall the app entirely if you haven't already done so. If you're using a VPN or any network privacy service, temporarily disabling it may help as well.

One question: are you seeing this message for all content, or only certain channels and programs?

That can help determine whether this is a location verification issue or a content entitlement issue.

3

0

U

user_aa04c7

Visitor

•

5 Messages

We have the same problem. Our one TV no longer streams local channels 3, 5, 6, 10 - all local TV stations. We are on a FireTV cube and using Stream at a second residence within same viewing area in Philly suburbs.

Like

Reply

28 days ago

0

U

user_041bjx

Visitor

•

2 Messages

I’m also having issues with Xfinity stream and getting error codes about location. One on a fire tv and the other via a Samsung smart tv. Help! So frustrating…used to work fine

Like

Reply

23 days ago

0

XfinityAngie

Official Employee

•

3.1K Messages

user_041bjx, when you have some time, I would like to run through some troubleshooting steps with you. Please send us a DM with your name and address.
Here are the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:" line, type “Xfinity Support”.
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press “Enter” to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

Like

Reply

21 days ago

0

U

user_sjk77d

Visitor

•

3 Messages

21 days ago

For all content and yes it is saying somethinh about location. Location is enabled on the firestick, uninstalled, installed, restarted and still nothing.

1

0

XfinityOrlandoM

Official Employee

•

3.9K Messages

@user_sjk77d

Thanks for clarifying. Generally, you can't stream all content from the Xfinity streaming app when you're not connected to your home network, Xfinity streaming app can be used on mobile devices and laptops via the Xfinity stream.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

Like

Reply

18 days ago

0

U

user_sjk77d

Visitor

•

3 Messages

18 days ago

Update....it started working on its own lol. Thanks for the info guys

1

0

XfinityOrlandoM

Official Employee

•

3.9K Messages

@user_sjk77d

Awesome I'm glad it's working I apologize for the misinformation above. Some streaming devices, such as Roku won't let you stream outside of the home.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

Like

Reply

18 days ago

0

Xfinity Stream App

user_sjk77d

Streaming

XfinityCliff

user_aa04c7

user_041bjx

XfinityAngie

user_sjk77d

XfinityOrlandoM

user_sjk77d

XfinityOrlandoM

New to the Community?