Hello @user_6ao2bo I am terribly sorry to hear that your streaming keeps freezing. Let's get this figured out for you right away! First, I need to clarify a few details about your situation.
Are you streaming through the Xfinity Stream App, or with some other streaming app?
Are you connected to your personal home Wi-Fi network when the freezing occurs?
Hello @user_rouku! Thank you for all those details on the issue you're experiencing. We're happy to help. Could you please send us a direct message with your first and last name and your full address?
• Click "Sign In" if necessary • Click the "Direct Message" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
CCChristian
Contributor
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127 Messages
2 years ago
Hello @user_6ao2bo I am terribly sorry to hear that your streaming keeps freezing. Let's get this figured out for you right away! First, I need to clarify a few details about your situation.
Are you streaming through the Xfinity Stream App, or with some other streaming app?
Are you connected to your personal home Wi-Fi network when the freezing occurs?
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user_rouku
Visitor
•
3 Messages
2 years ago
Xfinity stream locks up on rouku
3 different sets different models
New Xfinity router
1 set hardwired other wifi
Latest upgrades to router and television sets
900 mbs download speed
Stream can't keep guide active. Long lag times
Eventually freezes and 🔒 locks
Have to either hard exit to home or reboot TV
Common problem seen on the help boards
With the new cost increase we are trying to cut cost and turn in our boxes and remotes
But
Streaming is not an option as it is not functional
Xfinity could not even support an email app so my guess is that this won't be fixed?
No other issues with any other apps on rouku
Hopefully Xfinity can get this working but it's been 2 years with multiple companies on the net
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