Visitor
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6 Messages
Streaming app not working
The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i could find. TV is up to date, also received this message on another tv. When i log into Xfinity stream it says no devices are streaming. I need this fixed!!!
XfinityJeff
Official Employee
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1K Messages
3 days ago
Good morning @user_151glh, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the Xfinity stream app, as someone that uses the stream app exclusively, I can understand the frustration when it stops working, but you have come to the right place for assistance. Does the error come up on the app when you open it, or when you select something to watch?
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user_151glh
Visitor
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6 Messages
3 days ago
The error comes up when I log into xfinity stream, I don't get the option to pick a channel to watch. I just see the annoying three dots. On both tvs.
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user_151glh
Visitor
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6 Messages
2 days ago
I am signed in and don't see direct message option
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user_sxmocy
Visitor
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1 Message
2 days ago
I’m seeing the same message come up since Saturday the 27th. It comes up on 2 different brand TVs both using the firestick. It has to be on the application doesn’t it since it’s now several people getting the message?
Upgrade failure. Please restart the application.
Purple exit bottom underneath that message, but you can’t even click on it to do that? Frustrating to say the least, but this isn’t my 1st issue with xfinity app.
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user_3bc4fo
Visitor
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1 Message
2 days ago
We are having same issue!
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user_ncvzwy
Visitor
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3 Messages
2 days ago
I can watch my recordings on televisions but the app isn't working on my tablet. I just get the 3 dots. If I click on My library I get dots for a moment and then get the message "Unavailable. Try again later. " it's been happening since Wednesday.
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nvrpayretail
Frequent Visitor
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8 Messages
13 hours ago
Same issue here. Problem on both an Insignia Fire TV and a firestick 4k max. All software / firmware confirmed updated to latest level. App uninstalled / reinstalled on both. My workaround is to hit enter a couple of times. Sometimes the app finishes loading and works until the next time I start the app, other times it goes back to the firestick home screen and when I select the xfinity app it starts ok. There is definitely an issue with the latest app upgrade.
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user_0ea8sq
Visitor
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1 Message
5 hours ago
I’m having the same issue on all three of my Vizio tv’s.
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user_6fqtoc
Visitor
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2 Messages
2 hours ago
Same " upgrade failure" message on my Panasonice TV using Firestick.
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user_6fqtoc
Visitor
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2 Messages
2 hours ago
Same " upgrade failure" message on my Panasonice TV using Firestick.
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Mopar57
Visitor
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17 Messages
2 hours ago
Don’t even bother asking xfinity for help. This issue has been going on for days. It’s an issue with their app. The employees are not educated and can’t do anything other than read a script. It needs to be escalated to their engineering dept.
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