Visitor
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5 Messages
Streaming app not working
The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i could find. TV is up to date, also received this message on another tv. When i log into Xfinity stream it says no devices are streaming. I need this fixed!!!
XfinityJeff
Official Employee
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1K Messages
8 hours ago
Good morning @user_151glh, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the Xfinity stream app, as someone that uses the stream app exclusively, I can understand the frustration when it stops working, but you have come to the right place for assistance. Does the error come up on the app when you open it, or when you select something to watch?
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user_151glh
Visitor
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5 Messages
8 hours ago
The error comes up when I log into xfinity stream, I don't get the option to pick a channel to watch. I just see the annoying three dots. On both tvs.
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user_151glh
Visitor
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5 Messages
6 hours ago
I am signed in and don't see direct message option
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user_sxmocy
Visitor
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1 Message
5 hours ago
I’m seeing the same message come up since Saturday the 27th. It comes up on 2 different brand TVs both using the firestick. It has to be on the application doesn’t it since it’s now several people getting the message?
Upgrade failure. Please restart the application.
Purple exit bottom underneath that message, but you can’t even click on it to do that? Frustrating to say the least, but this isn’t my 1st issue with xfinity app.
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