Streaming app is broken and I’m considering moving providers…

Greetings, @user_n5dph2! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're not seeing all your recordings on the Xfinity Stream app, but you have definitely come to the right place for assistance.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

Streaming app is broken and I’m considering moving providers… The streaming app is broken…I’ve tried deleting and reinstalling, I’ve tried updating, nothing works. I have 24 shows on my home DVR, but then when I use the Xfinity app to watch my shows it only shows 5-10. AND if a show has multiple recordings it will only show me 1 of the recordings and it’s not always the most recent. I’ve tried calling customer service but no one knows how to fix it, I’ve synced by DVRs, I’ve done all the help desk tricks and still nothing. It worked great 6-8 months ago but I’ve continually had issues since. If I want to watch stuff on my DVR away from home I need to take a picture of the DVR menu and then try to find on demand shows while on the road.