Same issue for me. Happens on both of our IOS devices. The audio continues but the image freezes. I find it humorous that xfinity support continues to ask questions about the issues users are having as if there is something new to uncover. Read the posts and pick up an iPad and try it for yourselves. The recording playback feature does not work properly and it’s a problem with YOUR APP. We’re switching to another streaming service
I apologize for any frustration, @user_9b75d9. We continue asking questions and getting tickets opened until we see a resolution or that the issue is known and being worked on at a higher level. I am seeing this is being worked on by our Engineering team. The issue shows it is affecting the app but not the Xfinity Stream website if you want to view the content that way instead as a temporary fix. We will continue to watch this and update the thread when we see the issue is resolved.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Obviously this is not a priority issue for the engineering team. Look at how long it has been a problem for many users. Also, your comments about the problem not existing in the website stream are inaccurate. I can tell you with certainty the same problem exists in the website stream as in the app. I have experienced the problem myself in the app and using the website streaming. You say the engineering team is working on the issue. Can you provide a rough estimate about when this will be resolved? Maybe a link to documentation about the problem and what's being done to correct it.
Hello, @user_9b75d9, great question! At this time, we do not have an estimated repair time. We can continue to monitor the situation and provide updates as we receive them from our engineering team.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I get tired of watching the spinning circle pop up 4-7 times during a 45 min TV series episode. I pay for the "up to" 900 mbs speed but seems to still happened. It happens mostly with the Xfinity Flex box though the Roku and Firestick. For my trouble shooting it is the wireless bandwidth that is having issues. My VoIP phone will still work when I have wireless drop at my desk (I do Teams or Zoom calls and will drop all together or have to close video due to poor internet quality message which is very frustrating). I have contacted support several times, it is pretty much same response - rebook your router (V7 version) and then they want to update the signal, seems to help for a couple of days then back to spinning circle or complete lock up the video stream.
So Xfinity what is the solution or how much bandwidth do I need to have a reliable video stream?
Hey there @user_c162c3, we appreciate you reaching out. We always want you to have the best experience possible when using our Xfinity Stream app. Are you running into a certain issue on your end at the moment?
XfinityAnthonyT
Official Employee
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1K Messages
2 years ago
Hey there, I am happy to look into this for you! Are you using our mobile app or the beta app for smart tv's?
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user_9582bf
Contributor
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12 Messages
2 years ago
It is the Beta streaming App for smart TV’s
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user_9b75d9
Visitor
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2 Messages
2 years ago
Same issue for me. Happens on both of our IOS devices. The audio continues but the image freezes. I find it humorous that xfinity support continues to ask questions about the issues users are having as if there is something new to uncover. Read the posts and pick up an iPad and try it for yourselves. The recording playback feature does not work properly and it’s a problem with YOUR APP. We’re switching to another streaming service
3
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jb_c
Contributor
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25 Messages
2 years ago
I get tired of watching the spinning circle pop up 4-7 times during a 45 min TV series episode. I pay for the "up to" 900 mbs speed but seems to still happened. It happens mostly with the Xfinity Flex box though the Roku and Firestick. For my trouble shooting it is the wireless bandwidth that is having issues. My VoIP phone will still work when I have wireless drop at my desk (I do Teams or Zoom calls and will drop all together or have to close video due to poor internet quality message which is very frustrating). I have contacted support several times, it is pretty much same response - rebook your router (V7 version) and then they want to update the signal, seems to help for a couple of days then back to spinning circle or complete lock up the video stream.
So Xfinity what is the solution or how much bandwidth do I need to have a reliable video stream?
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user_c162c3
Visitor
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1 Message
2 years ago
Streaming app is a disappointment
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