Hi there! I am sorry to hear that you can't find the Xfinity app on your new Samsung TV. Here is a link to help you get more information. https://comca.st/3rBZBVN
If you still have questions, please click on my handle (ComcastSelena) and send a private message so we can help. Thank you!
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
Same problem as well. Confirmed the firmware was up to date but still nothing comes up when searching the App Store on the TV. Is there a timeline for an App refresh or when we might see it show up for the Samsung 2021 TV's?
@tetramer Thank you for your input. 2021 models are not yet included in this list: https://comca.st/2Px5yFR I can send your feedback up and I hope there is an update soon. Thanks for bringing this to our attention!
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
I have not found it any way tried, on my 2106 Samsung 3D 4K TV. There must only be a specific few models the can get the app.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
Responses
ComcastSelena
Official Employee
•
58 Messages
2 m ago
Hi there! I am sorry to hear that you can't find the Xfinity app on your new Samsung TV. Here is a link to help you get more information. https://comca.st/3rBZBVN
If you still have questions, please click on my handle (ComcastSelena) and send a private message so we can help. Thank you!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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roy_schoenberg
Visitor
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5 Messages
1 m ago
Same. Brand new Frame 2021 TV. Stream app not on the App Store.
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tetramer
Visitor
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2 Messages
1 m ago
Same problem as well. Confirmed the firmware was up to date but still nothing comes up when searching the App Store on the TV. Is there a timeline for an App refresh or when we might see it show up for the Samsung 2021 TV's?
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MNtundraRET
Expert
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4.3K Messages
1 m ago
I have not found it any way tried, on my 2106 Samsung 3D 4K TV. There must only be a specific few models the can get the app.
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