Visitor
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1 Message
Stream won't let me login
I'm trying to login via my iPhone, I've entered my user ID and it keeps saying "The Xfinity ID you entered was incorrect. Please try again." I have entered my email address, user ID, and phone number and they all say they are incorrect. I have used the Find my Xfinity ID option and everything I've used is correct. I can sign in to the Xfinity app and on the web using the same email address and user ID I'm using on the Stream App but it keeps saying it's incorrect in the Stream App only.
The "Xfinity Assistant" is useless and I go in circles and won't allow me to talk to a live agent.
XfinityRay
Official Employee
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2.8K Messages
3 days ago
Hi there, user_fg4m1c! Thanks for reaching out about getting logged into your iPhone with the Xfinity Stream app. You are at the right place for help! Have you tried to uninstall the app, clear your browsing data, restart your device, then download the app again? That will clear out any old data that may be causing the login loop.
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