Visitor
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1 Message
Stream won't let me login
I'm trying to login via my iPhone, I've entered my user ID and it keeps saying "The Xfinity ID you entered was incorrect. Please try again." I have entered my email address, user ID, and phone number and they all say they are incorrect. I have used the Find my Xfinity ID option and everything I've used is correct. I can sign in to the Xfinity app and on the web using the same email address and user ID I'm using on the Stream App but it keeps saying it's incorrect in the Stream App only.
The "Xfinity Assistant" is useless and I go in circles and won't allow me to talk to a live agent.
XfinityRay
Official Employee
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3K Messages
1 month ago
Hi there, user_fg4m1c! Thanks for reaching out about getting logged into your iPhone with the Xfinity Stream app. You are at the right place for help! Have you tried to uninstall the app, clear your browsing data, restart your device, then download the app again? That will clear out any old data that may be causing the login loop.
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simb
Contributor
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16 Messages
1 month ago
I've been having this same problem for the last few days. I'll actually be in the middle of watching a recording on my laptop, and I'll get kicked out to the sign in form...which suddenly won't accept my email xfinity ID. BEYOND frustrated!
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user_vi97in
Visitor
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1 Message
1 month ago
Having the same problem here on my Windows PC. Watch the stream for awhile - then it stops and asks me to login... Doesn't accept username (it is correct) - and then later - it works fine without having to login and streams. Very frustrating.
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jziggy1
Regular Visitor
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4 Messages
1 month ago
I have been having the exact same problem for at least 4 days now. No matter what xfinity account I use if won't recognize it. I have clear the browser cache = didn't help or work, I have removed the browser from my PC and rebooted and then reinstalled it and same problem.
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