Stream not working on Firestick

user_763ac5 Thank you for bringing this to our attention. We understand how frustrating it is when the Stream app suddenly stops working on a Fire Stick, especially after you've already tried troubleshooting steps like clearing the cache and reinstalling the app. We'd like to take a closer look at what's happening and check for any known issues affecting your account or device. Please send us a Direct Message with your name and service address so we can investigate further and help work toward a resolution.
 

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514