Jibcam's profile

Contributor

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21 Messages

Thursday, June 25th, 2020 7:00 PM

Closed

Stream Closed Captioning

Is anyone else experiencing problems using the Stream app on an iOS device where close captioning comes on every time you change the channel? Even when the preferences for close captioning are turned off. We have four iPhones three iPads where it consistently happens every time you change a channel and has been going on for two weeks. Comcast apparently cannot  re-create this problem and will not address the issue even pushed up to a Tier 3 tech.

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Official Employee

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30 Messages

5 years ago

Good morning @Jibcam - 

After you logged out and logged back in, can you recall how long the issue remained before it cleared up? 

 

We're still working on identifying this issue, and this can help us resolve other users. 

 

Thank you!

Arlene 

Contributor

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21 Messages

5 years ago

Yes. There was no change when we logged in and out. Tried on 4 of the 7 devices.

All 7 are now fine without making any changes on our end.

All 7 had the exact same problem.

Official Employee

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30 Messages

5 years ago

@Jibcam 

Thank you. Yes, I read your post, and I'm trying to understand what could have changed system wise to update that on your account.

When we asked you to log out and back in, you did so on all devices? I know you mentioned 7 iOS devices having the issue. And now it's resolved on all 7?

 

Thank you for your help. 

 

Arlene 

New Poster

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1 Message

5 years ago

I’m still having this problem. Has anyone learned how to fix it?

New Poster

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2 Messages

5 years ago

I just started having this on my iOS device as well. It is very annoying. Looks like it's a problem that keeps appearing for folks. 

Official Employee

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196 Messages

5 years ago

Hello Jibcam,
 
I’m writing to inform you and the other users experiencing the issue with Closed Captioning turning on automatically is addressed in the newest Stream app iOS release 6.1.1. This update is being pushed to a small number of users first in a graduated release schedule however you can manually update your app via the app store to if you wish to resolve this sooner.
 
Thank you and have a great day.

New Poster

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2 Messages

5 years ago

@ComcastStream This CC issue is still occurring on iOS App Version: 6.3.0.1831 . Please fix this, very annoying!

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