U

Visitor

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2 Messages

Friday, May 5th, 2023 2:32 AM

Closed

Stream app

The app will not work on my Amazon fire stick? 

Problem Solver

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492 Messages

10 months ago

Hello @user_be9262, thank you for taking the time to reach out to us! We will be happy to help with your Stream app issue. Are you able to use the app on other devices?

Visitor

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2 Messages

10 months ago

Thank you! Yes I am. Works fine on phone and I pad 

Problem Solver

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743 Messages

@user_be9262 Thank you for letting us know. Can you tell me what happens on the fire stick please? Are you getting an error code or message?

I no longer work for Comcast.

Visitor

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1 Message

9 months ago

Xfinity stream app no longer works on amazon devices with the older OS. Thise devices can't be updated to the newest OS. Xfinity app doesnt care, tough luck for you if you have an older amazon device. 

Official Employee

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999 Messages

HI there @user_a20e09. I am sorry to hear that you are having troubles with your Firestick and the Xfinity Stream App. Have you tried to uninstall and install the App? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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