krc2's profile

Regular Visitor

 • 

4 Messages

Fri, Jun 7, 2019 8:00 PM

stream app

Why were channels removed from the stream app.

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Responses

Accepted Solution

Rustyben

Expert

 • 

24K Messages

2 y ago


@krc2 wrote:

The channels missing on the app show up with my X1 box. I am subscribed to them. Xfinity removed them from the app.


xfinity doesn't change app access it is a mismatch in databases. call 800-Comcast and select technical support. ask the live agent to transfer you to the app suppport team. ask the app support agent to refresh your app databases.

Rustyben

Expert

 • 

24K Messages

2 y ago


@krc2 wrote:

Why were channels removed from the stream app.


did you change contracts recently? check the channels in your subscription using the Xfinity MyAccount app, TV Tab, link to touch says 'channel lineup'.

Regular Visitor

 • 

4 Messages

2 y ago

The channels missing on the app show up with my X1 box. I am subscribed to them. Xfinity removed them from the app.

Regular Visitor

 • 

4 Messages

2 y ago


@Rustyben wrote:

@krc2 wrote:

The channels missing on the app show up with my X1 box. I am subscribed to them. Xfinity removed them from the app.


xfinity doesn't change app access it is a mismatch in databases. call 800-Comcast and select technical support. ask the live agent to transfer you to the app suppport team. ask the app support agent to refresh your app databases.


Thanks.

CCPhill

Silver Problem Solver

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11.2K Messages

2 y ago

Hi krc2,  I can also help look into this for you if still needed.  Please send me a private message with your full name to begin.

 

Thank you 

Regular Visitor

 • 

4 Messages

2 y ago

Thanks for sticking with me. I don't know what happened that triggered my problem but after much frustration wi Xfinity agents they finally concluded that my cable modem and router were out of date. I replaced them with a modem/router from Xfinity and it's working now. They put fiber opltics cable in our area yesterday and I think they're still tweaking it now.

 

Thanks again for your input.

 

 

Official Employee

 • 

6.7K Messages

2 y ago

Thanks for detailing what you have done and the outcome. We appreciate it, krc2. Please let us know if you need anything else from us. We're happy to help any way we can. 

 

Also, please edit your post and remove your name to protect your information. Per our Xfinity Forum Guidelines , please refrain from posting personal information in the public forums. 

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