Contributor
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191 Messages
Stream App volume fluctuations (low to really loud) (third post)
Xfinity reps seemed to have closed this however nothing was ever resolved posting links to both the prior and the original post from 2022. Feel free to read all the prior comments. This is a nationwide issue and exclusive to the Xfinity Stream App only. Roku does not manage nor code specific vendor channels.
To Mods/Comcast employees, stop closing threads with open active issues!!!!
original post from 11/12/2022 ALMOST 2 YEARS AGO NOW
"For the past maybe month or so there has been some very annoying and concerning volume fluctuations watching the stream app through Roku. (multiple tvs, multiple channels). It corrects itself when I hop out and go back in however late at night when I am sleeping and the volume skyrockets it wakes me up and in some instances starts to crackle my speakers being so loud. Other times it reduces to so low that it can't be heard.
I have rebooted devices, reinstalled the app, checked app and Roku for updates. All that seems to be on the up and up. This is not at commercial breaks as used to be with comcast in general, but during shows, and even the music channels. This is very annoying and now looking at sound bars with the capability to balance those fluctuations (ie DRC) if it is even possible. Any help is most appreciated. "
Original closed thread:
2nd closed post:
[Edited: "Solicitation"] I have gotten credits every other month for almost the full 2 years. [Edited: "Solicitation"]
XfinityThomasD
Official Employee
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1K Messages
11 days ago
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dansgen1alero
Contributor
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191 Messages
4 days ago
So apparently, the engineering department needs constant updated videos from all who are still experiencing issues. So rather than telling me this the most recent ticket was closed. They will open another once I send an updated video. They say an updated video is needed pretty frequently... Why they cant work on what they have, I do not know. But I have sent them 2 so far.
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