J

Visitor

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3 Messages

Mon, Jun 6, 2022 11:36 PM

Stream app only displaying the TV TO GO channels

I installed Xfinity Stream app on my Fire TV stick, hoping to be able to watch my full live TV channel line up when the TV is not near any cable outlet. However the app only shows less than TV GO channels while I got the Popular TV package. Same thing happened to http://xfinity.com/stream/listings

I called customer service and they said the stream app or web streaming is not supposed to show the full line up - which is inconsistent with what I read here: https://www.xfinity.com/support/articles/stream-app-on-amazon-fire and here: https://www.xfinity.com/support/articles/tv-before-install , both reassured that the whole channel line up is accessible.

BTW I can watch everything through the TV box, the TV stick and computer are connected to the same Xfinity network, and I'm able to watch live stream from the TV network (such as ESPN and NBC) with my Xfinity username and password.

Can anyone help?

Official Employee

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96 Messages

2 m ago

Hello @jy46duke1  thank you for reaching out to us on our community forums. I see that you are not able to watch all channels in your package through the Xfinity Stream app. You should be able to watch all the channels available in your lineup. Do you get an error message on the other channels?

Visitor

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3 Messages

@XfinityStephanieT​ Thanks for replying, there's no error message, the Stream app only shows 14 or 15 TV GO channels, most of them with the name "Stingray", here's what I experience:

- TV Box: full line up

- Stream app: 14 or 15 TO GO channels only, most of them with the name "Stingray"

- xfinity.com/stream/listings: TO GO channels only

- Website of TV networks like espn.com: able to watch by providing my xfinity account / password

None of the cable outlet in my condo sits in where I want to put a TV, so I really need to get this fixed. Thanks,

Official Employee

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96 Messages

@jy46duke1 Thank you for that information. 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

See https://comca.st/3KQF8q9 for an example.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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6 Messages

13 d ago

My xfinty tv app isn’t allowing me to use/view most of the tv-go channels away from home(not on my WiFi). Yesterday I was able to watch ABC,NBC, espn,tnt,tbs, bbc and many others. Now I can only view them on my home WiFi. What happened to all my tv-go channels?

Visitor

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3 Messages

@user_42e945​ same thing happened with my streaming app capabilities.  No longer can see such channels as TBS, Discovery, Weather Channel, etc.  

Visitor

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6 Messages

Or if they are even going to fix it? Freakin better fix it. Football season is about to start!!! Lol 

Visitor

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3 Messages

12 d ago

Same problem. Looks like the app had an update that I pulled down yesterday (iOS). After the update, I show 1/4 (maybe less than 1/4) of the TVgo channels than before. 

note: not on home network

Visitor

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6 Messages

@user_KRH​ 

yeah [Edited: "Language"]. What’s the points of only being able to view them from home WiFi? If I’m at home I’d just watch my tv not my phone!! They really need to put it back the way it was before. 

(edited)

Official Employee

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302 Messages

@user_KRH - You've reached the right team for help! To begin, can you please uninstall the Xfinity Stream app download it once more, and let us know if it helped? Thank you! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

11 d ago

Same thing here-Most of my TV go channels disappeared, says that I can only watch them in the house? Where did all my TV go channels go to?

Visitor

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3 Messages

11 d ago

I did try watching the streaming TV shows with my laptop. It seems that the number of channels available outside of my home Wi-Fi net work on my laptop has been unaffected. But I get nearly nothing on my iPad or my iPhone

Visitor

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6 Messages

11 d ago

Does anyone know when this will get fixed?

Visitor

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1 Message

11 d ago

Also having the same problem here. I want this fixed! :(

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