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Visitor

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2 Messages

Saturday, March 30th, 2024 7:06 PM

Closed

Stream app not working on any of my LG televisions

Hello, 

   I am having an issue with all (four) of my LG televisions inside of my home now using the xfinity stream app.  They all worked fine yersterday and today, I am getting the same error message(Error Code: -105) on all of them "Check Network Connection  The requested address cannot be found. Please check the network connection status.  Hostname: cdn.stream-flex-active.top.comcast.net"  I have already reset my home netword multiple times and this has not solved the issue.  My mobile devices are working just fine, but none of the televisions are working.  So you are aware, all of the televisions are wired to my home network via cat6 to my Unifi Ubiquiti UDM pro router and 40 port poe switch and my internet services are working just fine.  This is not an issue with my home network.

Regular Visitor

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14 Messages

8 months ago

I'm having  the same issue.

(edited)

Official Employee

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1K Messages

Hi there, cestro919! Have you tried to uninstall and then reinstall the XFINITY Stream app on your TV yet? In most cases this will solve the problem! Give it a shot and let us know!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee

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1.1K Messages

8 months ago

Hello @user_b5f8c4 Thanks for taking time to report issue you're having with your TVs and our stream app. I’m sorry to hear you're having an issue on all four of your TVs. You're in the right place for help! Have you had the chance to uninstall the app on all four of your TVs to ensure you have the latest version and retest for us? 

Are other devices having the same issue? Such as a mobile device?

 

Visitor

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2 Messages

So I was able to get the issue resolved by calling in a speaking with customer support.  So you know, prior to calling, I did uninstall and reinstall the app on all four televisions multiple times.  I had no issues on any of my cell phones or other mobile devices, just the televisions.  I also was able to sign into my account and see the devices that I had authorized to use my login to access xfinity stream services and deleted the authorized devices.  When I talked to the representative, I was informed that she would call me back in an hour, which she did and after that, I was finally able to use all of my televisions properly.  Not sure what that was about, but it was resolved by the customer support staff.

Official Employee

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910 Messages

 

That is great news user_b5f8c4, I am happy to hear you were able to get your TV's working. Please let us know if you have any other questions/concerns. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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