Again, I have never had a set top box installed with this service. It has worked fine for several months until this problem.
use the xfinity my account app and sign in on a smart device. is there a TV tab? select it. at top it will have a link to your subscribed channels. anything there?
Again, I have never had a set top box installed with this service. It has worked fine for several months until this problem.
use the xfinity my account app and sign in on a smart device. is there a TV tab? select it. at top it will have a link to your subscribed channels. anything there?
There is a TV tab but when selected there are no links on top, simply the message "There aren't any devices set up yet" (See screen shots above).
Again, I have never had a set top box installed with this service. It has worked fine for several months until this problem.
use the xfinity my account app and sign in on a smart device. is there a TV tab? select it. at top it will have a link to your subscribed channels. anything there?
There is a TV tab but when selected there are no links on top, simply the message "There aren't any devices set up yet" (See screen shots above).
sounds like you had a trial stream that ended. you would need to subscribe to at least a minimum package like Instant TV with 10 hour cloud DVR service.
For anyone having similar issues, I finally found a super-helpful rep who was able to solve the problem. It was a backend issue wherein my userID no longer linked properly making the system think I had no access to TV channels. The rep had to "repackage" the account into the same package we already had. Essentially a hard forced-refresh it sounds like. Hope this helps others.
I hope that works for me too! I was on the phone with comcast last friday almost one hour, with 2 or 3 different people until someone finally learned it was a known issue and no one had a solution. its been almost a week and it still it not corrected so I will try this later today!!
Rustyben
Expert
•
24.6K Messages
6 years ago
use the xfinity my account app and sign in on a smart device. is there a TV tab? select it. at top it will have a link to your subscribed channels. anything there?
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AW88
Contributor
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18 Messages
6 years ago
There is a TV tab but when selected there are no links on top, simply the message "There aren't any devices set up yet" (See screen shots above).
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Rustyben
Expert
•
24.6K Messages
6 years ago
sounds like you had a trial stream that ended. you would need to subscribe to at least a minimum package like Instant TV with 10 hour cloud DVR service.
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AW88
Contributor
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18 Messages
6 years ago
Anyone here have any real solutions?
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AW88
Contributor
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18 Messages
6 years ago
For anyone having similar issues, I finally found a super-helpful rep who was able to solve the problem. It was a backend issue wherein my userID no longer linked properly making the system think I had no access to TV channels. The rep had to "repackage" the account into the same package we already had. Essentially a hard forced-refresh it sounds like. Hope this helps others.
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spencer68
New Poster
•
1 Message
6 years ago
I hope that works for me too! I was on the phone with comcast last friday almost one hour, with 2 or 3 different people until someone finally learned it was a known issue and no one had a solution. its been almost a week and it still it not corrected so I will try this later today!!
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