Hi, @imred5. Can you provide more details on this? The Stream app works on all devices except Apple devices? What do you run into? Login, quality issues, etc. What have you tried for troubleshooting so far?
@XfinityEthan I typed up a long paragraph only to have it lost. I have called in so many times too. In any case, when I attempt to watch recorded programs on my iPhone, iPad or Mac, the sound is fine but the video freezes up in the first 30 seconds of playback. Same for downloaded shows. I was able to get it to work on my Mac running MS Edge but it’s not an option on either iPhone or iPad which force one back to the Stream app. I tried deleting and reinstalling to no avail. How could this major issue with iOS 15 still be unaddressed after weeks? How wasn’t it discovered in the Beta? It’s not like Comcast is short of resources.
Thanks for the detail again! When there is a new OS with apple it makes it tough to quickly pinpoint issues and we also might have to work with them or the issue could be on their end and we have to wait for them to update. We have multiple issue with Apple and the new OS for mobile and Mac and are doing what we can. Many possibilities but we always want to do everything we can to speed it up. I can put in a ticket to bring attention and stay on top of it with you. What model iPhone do you have? I just need an example device for the ticket.
I no longer work for Comcast.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am having the same problem, with exactly the same symptoms. Recordings of the video freeze on iOS devices but the audio continues normally. This started happening when iOS 15 was installed. This is very annoying and I hope it gets corrected soon.
I’m having the same issue. Just submitted a feedback request to hopefully get them to fix it. I have the iPhone 11. My brother said his roku has issues of the video and sound syncing but they both continue.
Exact same issue with the app. Just hung up with the “advanced “ support. They say it is a known issue. If it’s been known about since Halloween why haven’t they fixed it yet?
I am having an issue on recording playback on iPadOS15 (works fine on iPhone iOS). When watching a recording (doesn’t matter downloaded or from cloud) I get the blue resume/restart pop up for about 1/2 a second and then it disappears. No way to watch a recording on the iPad this way. Went through 2 live techs the second was “advanced” let’s just say they were polite but didn’t know much, wanted to reset my modem types, etc. Finally chatted with someone who once I sent her the link to this thread she came up to speed….then an hour later I get a text staying it’s fixed, but it’s not fixed. Happy to discuss with xfinity tech folks if they want to troubleshoot.
Hello, @user_5edd80. I see you've worked with a few agents, and I'll be glad to take a look on my end. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner on your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your direct message. Please add your first and last name to help us locate your account. Let me know if you have any questions.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
streaming worked earlier this evening on both apple ios 15.1 and big sur 11.6.1. now cant stream anything, can get to guide but when try to launch get error message. says try later tried multiple browsers ,rebooting, etc
I appreciate all the details you provided. I would be happy to dive into this Stream app issue further. Please send me a Peer to Peer message with your first/last name and the full service address. Thank you!
Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
I am having the same issues with ipad Pro 2020 M1 Xfinity streaming app. I can see recordings in the playback menu, they will start up and run normally for varying lengths of time and then freeze up. When I go back to menu to attempt restart, I get the dreaded 1/2 second "Resume" button reverting back to the displayed recording on the menu. When I try to "Download" from the menu recording, I get the short "Resume" button again. When I attempt "Download" from the menu before playing, I also get the short "Resume" disappearance, as well. Recordings play back normally on the TV set, so is not an issue with the DVR. However, I have had at least two recordings disappear from the tv playback menu after sessions with the ipad trying to play a recording.
Hello, @user_837ee9! Thanks for reaching out to let us know about your similar concerns. This is definitely something we'd like to help you resolve. To clarify, are you only having issues with streaming on one device? If so, you may need to update your app to the recently released 7.1.0 version from the App Store and try again. Please let me know if this helps! We'll be here to continue working with you as necessary :)
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
CCEthan
Official Employee
•
1.4K Messages
4 years ago
Hi, @imred5. Can you provide more details on this? The Stream app works on all devices except Apple devices? What do you run into? Login, quality issues, etc. What have you tried for troubleshooting so far?
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NewMexicoBill
New Poster
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3 Messages
3 years ago
Exact same issue with the app. Just hung up with the “advanced “ support. They say it is a known issue. If it’s been known about since Halloween why haven’t they fixed it yet?
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user_5edd80
Visitor
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1 Message
3 years ago
I am having an issue on recording playback on iPadOS15 (works fine on iPhone iOS). When watching a recording (doesn’t matter downloaded or from cloud) I get the blue resume/restart pop up for about 1/2 a second and then it disappears. No way to watch a recording on the iPad this way. Went through 2 live techs the second was “advanced” let’s just say they were polite but didn’t know much, wanted to reset my modem types, etc. Finally chatted with someone who once I sent her the link to this thread she came up to speed….then an hour later I get a text staying it’s fixed, but it’s not fixed. Happy to discuss with xfinity tech folks if they want to troubleshoot.
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user_df9438
Visitor
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2 Messages
3 years ago
Does anyone know if this issue has been resolved?
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user_2rqajx
Contributor
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39 Messages
3 years ago
Yes, it started working for us a couple of weeks ago.
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user_837ee9
Visitor
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1 Message
3 years ago
I am having the same issues with ipad Pro 2020 M1 Xfinity streaming app. I can see recordings in the playback menu, they will start up and run normally for varying lengths of time and then freeze up. When I go back to menu to attempt restart, I get the dreaded 1/2 second "Resume" button reverting back to the displayed recording on the menu. When I try to "Download" from the menu recording, I get the short "Resume" button again. When I attempt "Download" from the menu before playing, I also get the short "Resume" disappearance, as well. Recordings play back normally on the TV set, so is not an issue with the DVR. However, I have had at least two recordings disappear from the tv playback menu after sessions with the ipad trying to play a recording.
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