Stream app issues

Ever since the stream update last month I’m having issues using playback of saved programs. When watching a saved program at some point during playback, the stream app functions are not available. I cannot fast forward or any other stream functions. I can only use home to bring up the Roku home page. So i have to exit app and start over.

Responses

MikeB39A

Problem Solver

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681 Messages

2 months ago

Try deleting the app, powering off your device, then restart your device (clears memory in some devices) then

download and reinstall the app.

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user_918030

Visitor

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4 Messages

Will try that and see if i have any issues. Thanks.

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2 months ago

XfinityOrlandoM

Official Employee

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2.1K Messages

@user_918030

Thanks for reaching out to us, I do apologize for any inconvenience you're having with the Xfinity streaming app https://www.xfinity.com/support/articles/troubleshooting-stream-portal-and-app.

The information @MikeB39A provided is a great way to fix those issues, please let us know after taking those steps if that resolved your playback issues

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

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user_918030

Visitor

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4 Messages

thanks. It appeared to fix the issue but again today it happened just now. It’s frozen during playback of a show and only way to fix is to exit.

thanks.

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1 month ago

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XfinityAirelle

Official Employee

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2.6K Messages

user_918030 Sorry to hear that didnt work. Our team will be happy top look into it further. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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1 month ago

0

Xfinity Stream App

user_918030

Stream app issues

MikeB39A

user_918030

XfinityOrlandoM

user_918030

XfinityAirelle

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