U

Visitor

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3 Messages

Wednesday, April 9th, 2025 2:17 PM

Stream app issues

Ever since the stream update last month I’m having issues using playback of saved programs. When watching a saved program at some point during playback, the stream app functions are not available. I cannot fast forward or any other stream functions. I can only use home to bring up the Roku home page. So i have to exit app and start over.  

Problem Solver

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663 Messages

5 days ago

Try deleting the app, powering off your device, then restart your device (clears memory in some devices) then

download and reinstall the app.

Visitor

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3 Messages

Will try that and see if i have any issues. Thanks. 

Official Employee

 • 

1.9K Messages

@user_918030

 

Thanks for reaching out to us, I do apologize for any inconvenience you're having with the Xfinity streaming app https://www.xfinity.com/support/articles/troubleshooting-stream-portal-and-app.

 

The information  @MikeB39A  provided is a great way to fix those issues,  please let us know after taking those steps if that resolved your playback issues

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