Sound issues

I consistently have problems with the stream app on my Roku with sound. It’s either really loud and then drops to barely there or the opposite. Sucks when you turn it up when it’s on the lower volume and then it bounces to the loud and makes the house rattle. Any suggestions on getting the sound stabilized? This doesn’t happen with any other apps.

Edited to add: We do not have a cable box, we have a Samsung TV using a Roku for viewing live TV via the streaming app.

We do not use a sound bar

This is a Roku streaming stick +,

Model 3810X

Software version 12.5.0.4178

Responses

XfinityAnthonyT

Official Employee

•

1K Messages

1 year ago

Hey there, that might simply be program specific, is there a way to factory reset the Roku stick?

0

dansgen1alero

Contributor

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188 Messages

1 year ago

Do not bother with a factory reset. This is a known issue that has been going on since October of last year. I reported this issue November of last year and is. Rokus has stated this is an Xfinity app issue, and Xfinity tried to push it off that it is a Roku issue, however there is a second audio issue that Roku did take responsibility for back in August and fixed it (audio/visual sync: voices occurred before or after you see the lips move). Xfinity continues to believe the fluctuation in sound is this A/V issue. You may follow/comment on my thread to keep it at the margin: 0;">

https://forums.xfinity.com/conversations/xfinity-stream-app/stream-app-volume-fluctuations-low-to-really-loud/636fbc0192a15b227c296728?commentId=65541d0d02c19a64afb20784

1

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Dawn1231

New Poster

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6 Messages

Well that sucks. It’s so annoying. Only seems to happen during live streaming

1 year ago

0

U

user_z196r7

3 Messages

10 months ago

Xfinity needs to step up and get this corrected. Starting to think they want everyone to cave and rent the devices. This has been a know problem for well over a year and all they do is blame Roku. Just another reason to dump Xfinity and go to youtube tv.

9

U

user_ru554e

1 Message

I too have had this issue for at least a year and a half. It’s very frustrating that they haven’t fixed this. The beta app worked just fine. The only reason I have multiple Roku sticks is because Xfinity suggested it as an option instead of renting a cable box.

7 months ago

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XfinityFrank

Official Employee

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1K Messages

Hey there, user_ru554e! Have you recently updated the Roku stick and XFINITY App? This may alleviate the issue.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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7 months ago

0

dansgen1alero

Contributor

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188 Messages

@XfinityFrank Frank this is an ongoing national issue for 16+ months. Multiple firmware and app versions have been released within the past 16 months, but unfortunately the fix was not added to those new app versions.

7 months ago

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XfinityVictor

Official Employee

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892 Messages

dansgen1alero Are you still having issues with the application?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

7 months ago

0

dansgen1alero

Contributor

•

188 Messages

@XfinityVictor yes, everyone is, as this is a global issue. It got worse in the past 2 months.

7 months ago

0

Xfinity Stream App

Dawn1231

Sound issues

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