corinacervantes's profile

New Poster

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1 Message

Thu, Nov 14, 2019 8:00 PM

Samsung tv

Xfinity stream beta stop working on my Samsung tv it was working fine but its not work xfinity stream beta. Comcast needs to fix the issue before you guys loses customers Comcast please fix the issue

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Rustyben

Expert

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24K Messages

2 y ago


@corinacervantes wrote:
Xfinity stream beta stop working on my Samsung tv it was working fine but its not work xfinity stream beta. Comcast needs to fix the issue before you guys loses customers Comcast please fix the issue

uninstall the app. then unplug the AC power from the TV for 3+ minutes, plug back in, install the app. be very careful to answer the terms and conditions (accept). working?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

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23 Messages

2 y ago

Hi corinacervantes,
There was a temporary issue reaching one of the services required for app navigation and streaming, which has since been cleared up.  If you relaunch the application you should now be good to go.  Sorry for the interruption, and happy streaming!

 

Regards,
Evan

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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Contributor

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21 Messages

2 y ago


@Rustyben wrote:

@corinacervantes wrote:
Xfinity stream beta stop working on my Samsung tv it was working fine but its not work xfinity stream beta. Comcast needs to fix the issue before you guys loses customers Comcast please fix the issue

uninstall the app. then unplug the AC power from the TV for 3+ minutes, plug back in, install the app. be very careful to answer the terms and conditions (accept). working?


Check this post: https://forums.xfinity.com/t5/Stream-TV-App/xfinity-beta-streaming-not-working-AGAIN-on-Samsung-TV/m-p/3282225#U3282225

 

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