Saturday, January 13th, 2024 12:23 AM

Samsung TV won’t shut off closed caption

My Samsung tv has the xfinity app and am not able to shut the closed caption. This only started to happen about a month ago. PLEASE FIX!!

Official Employee


857 Messages

3 months ago

Hey @user_u8dh6f,


Thank you for contacting customer support through Xfinity Support. I hope you are doing well. I would be more than happy to offer my assistance. With the Xfinity Stream app, you would need to use the remote from your television to navigate to the settings and turn on/off closed captioning. Are you experiencing any issues navigating the menu or accessing the menu to access the Accessibility savings? The remotes closed captioning button may not work as it is for the televisions settings and not the applications settings. 

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