Samsung TV app not working

Have you made sure your model is compatible with Xfinity streaming app? https://www.xfinity.com/support/articles/activating-xfinity-stream-smarttvs  

if it is, you can always reach out to Xfinity support for them to refresh your account on the backend

That may help give you a better streaming connection

I have the same problem.  The app won't load.  It just has the Xfinity splash screen with the 3 dots moving back and forth.  

I have been in contact with support and they ran out of ideas. They sent out a technician this past Sunday and all the hardware is in good working order.  He measured 1.23gb download speed...

I tried all the troubleshooting steps on the website.  As I mentioned the issue started happening a month ago, so yeah, it was working on my compatible TV before.  For about a year, actually the Samsung TV version of the Xfinity app worked nicely. 

Whatever they did to the app recently [Edited: "Language"] it up.  It won't even load now... 

Thank you for reaching out to us @user_r53yfm! We appreciate the details you’ve shared! Could you please send us a DM with your full name, full address, the username being used to sign in to the Xfinity app?

Additionally, please follow these steps to determine and DM your Samsung TV model and software version:

1. Make sure your Samsung Smart TV is connected to the internet.
2. Press the Smart Hub button on your Smart Control remote to go to the Samsung Home screen.
3. Scroll to and select the Settings icon (gear to the right).
4. Arrow down to Support.
5. Arrow right, then down, then select About this TV.
6. From here, you'll see the Model Code, Serial Number, Software Version, etc.

To send a "Direct Message" to Xfinity Support:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging.
3. Click the "New message" (pencil and paper) icon.
4. The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
   • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
   • An "Xfinity Support" graphic replaces the "To:" line.
5. Type your message in the text area near the bottom of the window.
6. Press Enter to send it.

Quick update...  The app loaded last night.  I could watch Live TV and Recorded programs, but now we are back to the original problems.  

1. "Attempting to Reconnect" while watching any channel.  I can watch Live TV, but about 1x each hour, the stream will freeze for like 30 seconds, then the screen goes black with a message saying "Attempting to Reconnect" will display.  About 30 seconds later, it reconnects.  
2. Fast-forward through a commercial skips back to the previous commercial.  Funny, right?  While watching recorded programs, I want to fast-forward through a commercial (awesome perk, BTW, when it works).  I hit the fast-forward button, and several things happen.  Most of the time, the stream will jump back to the previous commercial.  Sometimes it secretly fast-forwards at 1x.  I say "secretly" because the progress bar for the show does not come up.  So the screen is frozen and you think that nothing is happening, oh, but it is...  syke!  Sometimes it will just pause.  If I hit pause first (the middle of the circle on the remote), I can often get it to behave.  

These problems don't make the app completely unwatchable.  But super annoying, and imagine trying to explain it to someone else...

FYI...  and this is important, I have been in contact with Xfinity support.  I followed both sets of instructions from support above.  So yes, my TV is plugged in.  Yes, the model of the TV newer than 2019 and is compatible with the app.  Let's see what other "idiot-test" questions have I already passed?  Oh, yes, a technician has already been to the house, and the internet is working at top-notch speeds.  I have tried Xfinity stream on our Amazon Fire TV, and it works fine.  We can also watch streams and recorded programs on our smartphones and iPad. 

THE PROBLEM IS WITH THE SAMSUNG TV APP.  Just wrote that big so readers see it...  Thank you 

Just out of curiosity, has anyone tired to clear cache for the app itself on the Samsung TV? Doing a quick google search it looks like it can be done by the following steps:

1. Press the Home button on your remote control.
2. Navigate to Settings (the gear icon) and select it.
3. Go to Support.
4. Select Device Care. If it's grayed out, make sure all apps are closed by holding the back button on your remote.
5. Choose Manage Storage.
6. Select the app you want to clear the cache for.
7. Choose View Details.
8. Select Clear Cache to remove the temporary files. 

I think even if you delete apps from your TV some files stay behind to help reinstall the app faster at a later time. 

Well, either the account reset or the cache clearing has the Xfinity App not loading again.  It's back to the Xfinity Stream splash screen with the 3 rotating dots...  Bummer... 

Just updating here for anyone following.  The issue with Xfinity App not starting up was solved by tech support resetting the app on our account.  We had to log in to the app again and it loaded.  The fast-forward while watching a recorded program still remains.  It's the least annoying issue...

Another update...  I've had a few days to work with the Xfinity app.  When watching a recorded program, the outer ring buttons on the Samsung TV remote now function as moving from pause/play, right to fast forward or left to rewind, but the center button has to be pressed to initiate the function... It's different from how it was working...

The second issue, "attempting to reconnect" while watching a live TV program is happening more often, but not in the middle of a program... now it happens while loading commercials.  The actual live TV program seems to load fine after the commercial.  Strange?  Like the source for the commercials is harder to reach? Does that make sense to anyone... 

Couldn't open the app again tonight.  I'm fed up with all this!  I reinstalled the Xfinity app from the app settings on my Samsung TV.  Powered down the TV by holding the power button on the remote for 7 seconds.  Tried to reopen the Xfinity app, waited at the purple splash screen for about 10 minutes and it finally loaded. Mind you, this Xfinity app works just fine on my Amazon Fire TV.  

I think I'm going to the Xfinity store tomorrow and getting a cable box.  And they're going to try telling me my bill will go up $12/month.  So, since this streaming app isn't working for my TV as it is supposed to...  Im going to ask for the cable box fee waived?  

Is that too much to ask? 😔 

Unreal - - Have unistalled the xfinity app several times, uplugged the TV, factory reset the unit - - still nothing.    Very frustrating.     

Xfinity - - what is the answer???    Cannot speak with a live person.   Ridiculous