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user_a54ac4
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Wednesday, September 22nd, 2021 8:42 PM

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Safari 15 cannot open Xfinity stream on the iMac

It hangs on the buffering screen when I try to stream Xfinity TV on the Xfinity website.  Only occurred once I updated to Apple's latest browser, Safari 15.

Question

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Updated 

4 years ago

30.5K

133

KishH

New Poster

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10 Messages

4 years ago

I have a MacBook Pro that updated to Big Sur, Safari 15 and has Chrome. Streaming works on nothing!

2

NoazDad

Contributor

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29 Messages

@KishH This is a bug in Safari 15.0.  It’s fixed in 15.1, which you can download now

4 years ago

0

user_98bbfc

Visitor

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1 Message

Streaming does work on version 15.1 beta 4.  Beta software is riskier and may break other things.   I expect that Safari 15.1 will be released soon.

4 years ago

0

runner311

Visitor

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2 Messages

4 years ago

I now cannot stream NBC Sports or ESPN via Xfinity Stream via Chrome or Safari

4

0

XShanTV

Contributor

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28 Messages

@runner311

QUICK FIX/ Workaround -Xfinity Streaming Not working in Safari

QUICK FIX for users who are having trouble logging into Xfinity Stream on Safari Version 15.0

iMac 🖥 Desktop Computer > Goto App Store > download streaming app > add Xfinity stream link > input your credentials 

YOU’RE BACK IN BUSINESS !!!!!!

(edited)

4 years ago

0

ouijaboy

New Poster

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4 Messages

Sorry, your solution does not work for me…

4 years ago

user_0b6b02

Visitor

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1 Message

@XShanTV which streaming app?

4 years ago

chriscol

Regular Visitor

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2 Messages

What app?  Does not exist...

4 years ago

XShanTV

Contributor

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28 Messages

4 years ago

QUICK FIX/ Workaround ~~Goto the Apple App Store on the iMac and download a streaming app. add Xfinity Stream link.  It works Perfectly.  I’m unable to advertise the app so get the popular one. 

App Store > streaming > download app > add Xfinity Stream link

(edited)

1

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KishH

New Poster

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10 Messages

@XShanTV

There is no Streaming app for MacBook Pro 

4 years ago

user_2e9c2d

Visitor

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2 Messages

4 years ago

SAME HAPPENED TO ME AND HERS THE FIX. DOWNLOAD THE GOOGLE CHROME APP AND OPEN XFINITY FROM THERE. MY XFINIYY STREAM WORKS NOW.

3

KishH

New Poster

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10 Messages

@user_2e9c2d

I already have Crhome and it is not working either. 

4 years ago

sterlingma1

Regular Visitor

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10 Messages

@KishHilde  Agreed.  Chrome did not work.  I got Firefox v92.01 to work. 

4 years ago

0

NoazDad

Contributor

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29 Messages

This is a bug in Safari 15.0.  It’s fixed in 15.1, which you can download now

4 years ago

0

mcapron

Visitor

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2 Messages

4 years ago

I have the same problem not working on my MAC   please fix this 

0

ppaul1

Visitor

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6 Messages

4 years ago

I just got off the phone with Apple Support, and they said they multiple reports of this and are working on a solution.  I was told I would receive updates, and I will share them here.

5

CCAbbie

Problem Solver

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1.4K Messages

@piercepaul Hello and thank you for letting us know you're experiencing issues. Just to confirm, are you having issues accessing the stream app since the new Safari update on your Mac? 

I no longer work for Comcast.

4 years ago

0

b1johnny

Regular Visitor

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3 Messages

I have the same issue using Safari v. 15.0. The video stream is hanging up on the "Now connecting to your entertainment experience" screen and never loads.

4 years ago

ppaul1

Visitor

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6 Messages

@XfinityAbbie that’s correct, after Safari 15 

4 years ago

0

XfinityBillie

Official Employee

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3.3K Messages

Have you tried using a different browser? This looks like it is a known issue, unfortunately at this time we don't have a fix for the Safari 15 and are recommending that our valued customers try using a different web browser until a fix is found. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

user_d128ae

Visitor

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3 Messages

4 years ago

0

user_bc524f

Visitor

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1 Message

4 years ago

Same issue, Safari 15 on Mac OS 10.15.7. Works on Firefox 78.14.0esr. Should be trivial to duplicate by Xfinity.

4

0

CCMorgan

Gold Problem Solver

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3.3K Messages

Hi everyone! Thank you all for posting and for providing feedback. We appreciate your patience as we work through these troubles. I'd like to start by having those of you are still experiencing this problem, confirm that you meet/exceed the requirements listed here: https://www.xfinity.com/support/articles/xfinity-tv-website-requirements. Please confirm.

I no longer work for Comcast

4 years ago

0

hunthd

New Poster

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7 Messages

Yes to all requirements and no, not working

4 years ago

0

TKTOCK1

Visitor

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3 Messages

Also YES to all requirements. I was told by Xfinity technical assistance that private relay must be turned off in order for it to work again. I'll be contacting Apple and asking for their support and assistance to accomplish this. I will report back if my efforts meet with success. Please to all of us, keep us posted with your updates until the situation has been resolved to everyone's satisfaction. We need valid and consistent answers here!

4 years ago

0

NoazDad

Contributor

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29 Messages

@user_bc524f Not XFinity’s fault. This is a bug in Safari 15.0.  It’s fixed in 15.1, which you can download now

4 years ago

0

XfinityAldrik

Official Employee

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2.1K Messages

4 years ago

Hello @user_a54ac4, thank you for reaching out to us on our community forums. Could you please send our team a private message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

3

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KishH

New Poster

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10 Messages

4 years ago

0

brentw09271

Visitor

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6 Messages

Been trying to get this fixed with xfinity support for like a week or more. Tried safari, opera, and google browsers and nothing. Was on live chat with xfinity support and messed up and ended chat. So thought In google one more time found this. Downloaded Fire Fox and works fine on Fire Fox so thinking it should be a easy fix. Just glad now I can watch the game on TV and Red Zone on iMac. Thank you user_a54ac4.!!!!!!!

4 years ago

0

sterlingma1

Regular Visitor

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10 Messages

Fire Fox was working for me.  It may have updated.  Now indicates v92.01.  Now it does not work either.

4 years ago

0

user_f82dbf

Visitor

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1 Message

4 years ago

Same issue.  Help wanted.

1

0

CCEthan

Official Employee

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1.4K Messages

Hi, @user_f82dbf. Are you saying your issue is Safari 15 not working with Stream? We are aware of the issue and do not have a workaround at this time except using a different browser. We are working on a fix for the issue. 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

runner311

Visitor

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2 Messages

4 years ago

UPDATE: I can confirm that all channels work when using Mozilla Firefox. This is the only workaround that I have found so far. Chrome will open the channel list but some channels fail to play and Safari continues to fail to load the Xfinity Stream website. Thank you for making the Firefox suggestion brentwallis!

3

XfinityMarcos

Official Employee

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2.3K Messages

Hello, @runner311, thank you for posting that solid workaround to be able to use your Stream app. I'm sorry you've had to deal with this known issue, however; that is currently the best option to still enjoy your service on that platform for the time being. Thank you so much for being patient while a fix is determined. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

davew3

Visitor

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2 Messages

Given the number of Xfinity customers who use the Mac platform, you need to fix the incompatibility. 

4 years ago

sterlingma1

Regular Visitor

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10 Messages

@runner311   What version of Firefox?   Mine indicates 92.01 and that is not working.

4 years ago

0

user_9b0b09

Visitor

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3 Messages

4 years ago

Same for my IMac and my husband’s MacBook—after Safari updated, we are unable to use Xfinity Stream on these devices.

0

user_eaaa0f

Visitor

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3 Messages

4 years ago

Yup…same with my IMAC!

0

0

user_9b0b09

Visitor

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3 Messages

4 years ago

We should not have to do anything different(i.e. downloading different browsers, etc.)--for what we pay for Xfinity, I feel they should fix this issue, so we can use Safari if we want.

1

davew3

Visitor

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2 Messages

@user_9b0b09 I agree 100%. Come on Comcast, fix the issue.

4 years ago

user_9b0b09

Visitor

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3 Messages

4 years ago

As loyal Xfinity customers, we should not have to download different browsers, etc. For what we pay monthly, I feel that Xfinity should fix this issue so that we can continue to use Safari if we want.

0

user_66994f

Visitor

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3 Messages

4 years ago

Firefox will not work for xfinity streaming on my MacBook Pro--message says my system is not compatible, but all systems are newer than what is stated to be the minimum requirement. Of course Safari 15 isn't working at all for xfinity streaming. 

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