it would help if you gave the error message that was displayed too. is the Roku at home connected via wifi to your own home internet? does a smart phone/tablet work when signed into the same internet connection at home?
Since Sunday we have been receiving This Video Cannot Be Played (Error: TVAPP00207). Roku device updated and Xfinity streaming app removed and re-added. Still receiving same error.
Thank you so much for that information, @user_0718ec! We definitely want to get your Roku device working properly and you have definitely reached the right place for troubleshooting! I know how much my household loves streaming on our Roku! Just to confirm, you are having issues when connected to your in-home WiFi Network?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Rustyben
Expert
•
24.6K Messages
5 years ago
it would help if you gave the error message that was displayed too. is the Roku at home connected via wifi to your own home internet? does a smart phone/tablet work when signed into the same internet connection at home?
0
0
user_0718ec
Visitor
•
1 Message
4 years ago
Since Sunday we have been receiving This Video Cannot Be Played (Error: TVAPP00207). Roku device updated and Xfinity streaming app removed and re-added. Still receiving same error.
1
0