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Visitor

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2 Messages

Tue, Mar 30, 2021 1:56 PM

Roku TV - Xfinity Stream Beta (v5.8) - Error:TVAPP-00207 - No Streaming video (March 30, 2021)

Issue:

Xfinity Stream app on my Roku televisions (two of them different models) does not play video.

The app itself starts and shows channel listings and recordings but clicking on any of them leads to the error message Error:TVAPP-00207.

Troubleshooting:

Have powered down (unplugged) Modem(NETGEAR Modem CM1000v2), Router(NETGEAR Router R6900P) and both ROKU TV's(55R625).

Checked for update to the Xfinity Stream app through the Roku interface (v5.8).

Checked for update to the Roku TVs system software (software 9.4.0 build 4206).

Oddities:

Can log into the Xfinity Stream Beta application from a computer and it works fine, just not from the Roku Televisions.

Other streaming services including Peacock work.

Summary:

Xfinity Stream app on my Roku televisions (two of them different models) does not play video.

Responses

Visitor

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2 Messages

6 m ago

Additional info:

On Roku TV, using Xfinity Stream Beta, trying to play a recorded show a different error message appears. Error:TVAPP-00116

XfinityAmira

Official Employee

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2.4K Messages

Hello @user_930b46, thanks for reaching out to us on our Forums page about the Roku errors you're running into on your end. As a person who also utilizes my Roku to access the Xfinity Stream app as well, I can imagine how inconvenient and frustrating this has been for you. We appreciate all of the troubleshooting you have done thus far and my team can absolutely further assist you with getting these errors corrected. To further assist, please send us a Private Chat Message. 

 

To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

Hello,

I am having the same exact problem.  Everything was working fine, now it is not.  I deleted the app and reinstalled; the same issue continues.

Please help!

Official Employee

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85 Messages

Hello @user_3fdfcb thank you so much for contacting us over our Xfinity Forums. I am sorry to hear you're experiencing the same issue with the our Xfinity Stream app. To get started please select the "peer to peer chat" icon (upper right corner of this page), click the "new message" icon, type/select "Xfinity Support", and then type/send your name with your address.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

Jorge,

I see no peer to peer chat anywhere on the page.  Please give me another way to contact you.  I need this fixed.

Official Employee

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85 Messages

Hmm @Todd08205 thank you so much for your time and for getting back to us. Let me send you some more detailed instructions that should help to send us a direct message.

• Click "Sign In" if necessary

• Click the "Peer to peer chat" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

8 d ago

Using the Xfinity Beta App on 4 different ROKU's and and LG OLED TV, the GRIT will not load on any of its channels.

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