smroku's profile

Frequent Visitor

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5 Messages

Sun, Feb 9, 2020 7:00 PM

Closed

Roku streaming app fast forward

When will I be able to fast forward using the Roku streaming app (beta version) while simultaneously viewing the frames, which display at speed?  Currently the Roku Xfinity streaming app is blank while fast forwarding so it is not easy to know where to stop.  With the Xfinity X1 remote, this viewing is enabled.

 

 

Rustyben

Expert

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24.4K Messages

3 y ago


@smroku wrote:

When will I be able to fast forward using the Roku streaming app (beta version) while simultaneously viewing the frames, which display at speed?  Currently the Roku Xfinity streaming app is blank while fast forwarding so it is not easy to know where to stop.  With the Xfinity X1 remote, this viewing is enabled.


currently the xfinity stream app does not show thumbnails (video still image) to show progress. You won't see an announcement before it is (if ever) made available. 

Frequent Visitor

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5 Messages

3 y ago

I am not sure I understand your comment.   I  want to hear from a software developer and manager in Comcast/Xfinity,  who works on the streaming software, whether or not this feature of frame display while fast forwarding is going to be implemented in the near future.   Surely there is a list of features and improvements to the beta software that will be implemented in the next version.

 

Frequent Visitor

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5 Messages

3 y ago

The question was not answered by saying it is not available.   We know it is not the case currently.  The real question needs to be answered by the software manager of the app.  When will Comcast answer the question?

 

 

Regular Visitor

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4 Messages

3 y ago

@smroku I have the exact same question -- which seems to have been answered by @Rustyben  -- "That feature is not available."

 

This limits the usefulness of DVR playback from the streaming app and would be a valuable feature to see in the near future.

 

New Poster

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2 Messages

2 y ago

I just talked with Comcast rep and was told that the software engineers are aware of this. But, he could not tell me when it might be fixed, or even if they are working on it.  He did say that if it got resolved, likely the only way we will know about it is by "keep checking".   My guess is that they are not fixing it because the only way around this is to keep one DVR cable box and rent their wireless box for $10/month!  No financial incentive there.  

 

If anyone has any other information, please share.

Frequent Visitor

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5 Messages

2 y ago

I agree with your assessment, and I continue to be disappointed that the software developement group responsible for this app does not respond to this issue.   Also, I am amazed that the software is still characterized as beta. What exactly is on the list of tasks that when complete will remove the beta (testing) software development status.  It is unfortunate that the Roku streaming software development manager at Comcast  fails to be responsive.

 

 

Rustyben

Expert

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24.4K Messages

2 y ago


@smroku wrote:

I agree with your assessment, and I continue to be disappointed that the software developement group responsible for this app does not respond to this issue.   Also, I am amazed that the software is still characterized as beta. What exactly is on the list of tasks that when complete will remove the beta (testing) software development status.  It is unfortunate that the Roku streaming software development manager at Comcast  fails to be responsive.


it is 'beta' and free while being developed. price after beta to be determined.

New Poster

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6 Messages

1 y ago

Using the Stream app on Fire Tv there is a 30 sec skip and a 15 sec rewind

On Roku, I can only find a 20 sec rewind - is there a 30 sec skip and I am just missing the control?

XfinityAmira

Official Employee

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2.8K Messages

Hello @Bloblly, thanks for reaching out to our Digital Care Team on our Forums page. We appreciate you being a customer with us and would love to assist you with your Xfinity Stream app concern. You have commented on a year-old thread, for further assistance please create your own new public post. Thank you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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