Frequent Visitor
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7 Messages
Roku (Error createDrmSession.403-102)
Hi,
I have a new customer-owned modem and router. The Internet and cable work fine. When I try to launch the The Xfinity Stream app on my new Roku it gives me the error message: Error createDrmSession.403-102.
I've been on the phone with comcast for hours and reset, reloaded, and redone everything a million times with no luck. From what I have been reading on the forums, many other people have had this issue, as well. It looks like there is a back-end database issue or something with the modem. Help??
soniafalcon22
New Poster
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1 Message
5 years ago
having the same problem with this error code
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Jeff270
Frequent Visitor
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13 Messages
5 years ago
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Jeff270
Frequent Visitor
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13 Messages
5 years ago
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XfinityKenF
Official Employee
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8K Messages
5 years ago
DB2021, bandsteering is active when one SSID broadcasts from your modem. If you have two frequencies broadcasting, let me know which one your Roku is connecting to.
Ken
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DB2021
New Poster
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3 Messages
5 years ago
Don't know what that means. How do I check that? The frustrating part is that this app worked totally fine for months. Positively no changes on my part, and then suddenly gave me this error message.
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DB2021
New Poster
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3 Messages
5 years ago
I have uninstalled/reinstalled the app. I have restarted my Roku stick. I have checked my xfinity wifi connection.
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LuckyPogi
Regular Visitor
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3 Messages
5 years ago
Yup, and up to this point, NO ONE from Xfinity has explained why.
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Jeff270
Frequent Visitor
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13 Messages
5 years ago
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Kebarrett
New Poster
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1 Message
5 years ago
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Mjacks
New Poster
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1 Message
5 years ago
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Seanno31
Regular Visitor
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2 Messages
5 years ago
Seanno
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danger2u
New Poster
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3 Messages
5 years ago
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Jeff270
Frequent Visitor
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13 Messages
5 years ago
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