@Mindy91, it would not. When you open the Xfinity app you should see 5 tabs at the bottom, can you let me know if you see the tab titles that I have listed below?
Overview, Services, WiFi, Home, Account
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EG
Expert
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115.1K Messages
1 month ago
Concern moved here to the Xfinity App help section for assistance.
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XfinityShawn
Official Employee
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2.1K Messages
1 month ago
@Mindy91 Can you try using this link https://www.xfinity.com/support/articles/manage-wifi-devices-my-account and let us know if this works?
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