NerdyChris's profile

Regular Visitor

 • 

2 Messages

Sat, Apr 25, 2020 10:00 AM

Remotely log out every device on xfinity stream?

A while back, I logged into xfinity stream on a device that wasn't mine so we could enjoy TV while on vacation.   Since then, I have deleted the secondary user name, but he still has access to watch tv on the xfinity stream app.  Is there any way I can log every device out of the xfinity stream app?   Have my account deprovisioned?   chat was no help.

 

Thanks for any and all help!

Responses

Rustyben

Expert

 • 

24K Messages

1 y ago


@NerdyChris wrote:

A while back, I logged into xfinity stream on a device that wasn't mine so we could enjoy TV while on vacation.   Since then, I have deleted the secondary user name, but he still has access to watch tv on the xfinity stream app.  Is there any way I can log every device out of the xfinity stream app?   Have my account deprovisioned?   chat was no help.

 

Thanks for any and all help!


You will first need to change your login password. go to https://customer.xfinity.com/#/settings/security and sign in scroll down to change password. Call 800-Cocmast. select Cable TV technical assistance. Ask the agent to transfer you to the app support team. ask the app support team member to deprovision your streaming devices. when done, you will need to sign back in to any streaming devices with your new password.

Regular Visitor

 • 

2 Messages

1 y ago

I called and got transfered around, i tried chat, nobody knew what i was talking about?   

 

why is it so hard to get my streaming devices deprovisioned?

Official Employee

 • 

196 Messages

1 y ago

Hi @NerdyChris,

 

We have deprovisioned all devices associated with your account. Everyone accessing this account will be required to log back in. Please ensure to update your password.

 

In addition, you have full control over permanently removing any user you do not recognize. 
To see information on how to do this, follow this link: https://forums.xfinity.com/t5/Internet/ANSWERED-How-to-Add-Invite-and-Manage-Users-on-Your-Xfinity/ta-p/2941264

 

Hope that resolves your issue

Visitor

 • 

1 Message

3 m ago

I am having the same exact issue and I am getting the run around. How can I resolve?

New to the Community?

Start Here