Visitor
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1 Message
Problems with Xfinity streaming mobile app
I am not able to access all the channels on the Xfinity mobile app. The app only shows the to go channels I can no longer get local channels. Is anyone else having this issue issue.
Visitor
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1 Message
I am not able to access all the channels on the Xfinity mobile app. The app only shows the to go channels I can no longer get local channels. Is anyone else having this issue issue.
user_616895
Visitor
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7 Messages
2 years ago
Same here. Currently on the phone with Comcast, but I seem to be on the phone with someone who is just reading a "script".
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user_616895
Visitor
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7 Messages
2 years ago
Problem seems to be with the xfinity stream beta app, on Roku, computer and iPhone. I can only see the ToGo channels, and the Roku is giving me a message "It looks like your plan doesn't include any channels.." when I try to watch Live TV.
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XfinityMichaelC
Official Employee
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3.4K Messages
2 years ago
Greetings, @user_a6fd49! Thanks for reaching out to us on the Forums! I hope you are having an amazing day! I apologize to hear that you are having issues with the mobile app not showing you the local channels. We can certainly have a look into this. Have you tried from a different device like a computer to see if you get these channels? You should be able to stream on a pc from xfinity.com/stream. If you are able to then it sounds like we might need to run a refresh on the account.
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user_6b85d9
Visitor
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3 Messages
2 years ago
I am having these problems today.
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Alwaysissues
New Poster
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6 Messages
2 years ago
Mine hasn’t worked in 2 days, did a refresh. Comcast said it’s a problem on their end and were working on it, yet it is still not working
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user_6b85d9
Visitor
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3 Messages
2 years ago
I had the same problem. Was on phone for an hour and didn't get any help. Went to Xfinity store and they told me to delete app and room and then start over. I did and itvworked, although I think there was more to it than that.
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binkybink
New Poster
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30 Messages
2 years ago
Having the same issue on 3 Apps Roku, Samsung and IOS Mobile. Customer service couldn’t even understand what I was explaining to them, after being on the phone for hours with them. I ended up going to the Xfinity Store and they couldn’t explain what was happening. Told me that I needed a service technician to come re-wire my house. Which didn’t make any sense to me at all.
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