Primary User

user_6esy59 Thank you so much for using our Forums to contact our Xfinity Support Team. I see that you need some assistance with managing the users on the account and you came to the right place for assistance. In order to get started can you send me a DM with your name and address so you can start enjoying all the benefits of being the primary user on our app/site. Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message